Posts Tagged ‘Patient Satisfaction’
March 6th, 2020 by Melanie Matthews
Working to meet evolving patient expectations while also trying to manage day-to-day operations can be challenging for healthcare organizations, according to a new infographic by Insight.
The infographic looks at health IT best practices and trends that are helping healthcare organizations provide personalized care, reduce costs for both patients and providers, track inventory and data, and ensure security compliance.
Given the powerful patterns disrupting healthcare, what will it take to succeed as a high-velocity healthcare organization in the coming year?
Healthcare Trends & Forecasts in 2020: Performance Expectations for the Healthcare Industry, HIN’s 16th annual business forecast, is designed to support healthcare C-suite planning as leaders continue to strive to improve healthcare quality and access and reduce costs as the industry continues its move toward a value-based system.
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Tags: healthcare information technology, healthcare IT, Patient Satisfaction
Posted in Health IT, Healthcare Trends, Infographics | Comments Off on Infographic: How IT Helps Healthcare Organizations Put Patients First
February 26th, 2020 by Melanie Matthews
Different generations want different experiences in healthcare. Giving the same patient experience across the board no longer works, according to a new infographic by Etactics, Inc.
The infographic drills down into what different generations want in healthcare.
UnityPoint Health has moved from a siloed approach to improving the patient experience at each of its locations to a system-wide approach that encompasses a consistent, baseline experience while still allowing for each institution to address its specific needs. Armed with data from its Press Ganey and CAHPS ® Hospital Survey scores, UnityPoint’s patient experience team developed a front-line staff-driven improvement action plan.
During Improving the Patient Experience: Engaging Front-line Staff for a System-Wide Action Plan, a 45-minute webinar, now available for replay, Paige Moore, director, patient experience at UnityPoint Health—Des Moines, shares how the organization switched from a top-down, leadership-driven patient experience improvement approach to one that engages front-line staff to own the process.
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Tags: baby boomers and healthcare, healthcare for millenials, patient experience, Patient Satisfaction
Posted in Consumer-Driven Healthcare, Customer Service, Infographics, Patient Satisfaction | Comments Off on Infographic: Generational Differences in Healthcare
December 27th, 2019 by Melanie Matthews
Getting meaningful input from people receiving care is crucial for healthcare organizations in improving services to better support the needs of patients within the community. A consumer advisory board is an effective method for encouraging community members to have a more active role in their healthcare while enhancing care delivery methods for health systems, according to a new infographic by the Center for Health Care Strategies.
The infographic highlights key considerations for healthcare systems on how to successfully convene and maintain a consumer advisory board.
As one of the poorest urban congressional districts in the country, the Bronx, a New York City borough, was also rated as the last county (#62) in New York for health outcomes and health factors by the Robert Wood Johnson Foundation. In reaction, the Bronx Health REACH initiative formed the “#Not62,” campaign to transform the health of the community.
Innovative Community Health Partnerships: Clinical Alliances to Reduce Health Disparities in Underserved Populations highlights the models of change and key initiatives developed through Bronx Health REACH’s community health transformation project.
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Tags: healthcare consumer advisory board, healthcare consumerism, Patient Satisfaction
Posted in Consumer-Driven Healthcare, Infographics, Patient Satisfaction | Comments Off on Infographic: Best Practices for Convening a Community Advisory Board
October 21st, 2019 by Melanie Matthews
Healthcare organizations are working diligently to improve patient satisfaction and the patient experience of care. After all, patient experience of care is a critical quality domain used to evaluate hospital performance under the 2016 CMS Hospital Value-Based Purchasing (VBP) Program (accounts for 25 percent of a hospital’s VBP score)—and comes with the potential for a penalty or bonus, according to a new infographic by Health Catalyst.
The infographic provides five key recommendations for improving the patient experience.
UnityPoint Health has moved from a siloed approach to improving the patient experience at each of its locations to a system-wide approach that encompasses a consistent, baseline experience while still allowing for each institution to address its specific needs. Armed with data from its Press Ganey and CAHPS ® Hospital Survey scores, UnityPoint’s patient experience team developed a front-line staff-driven improvement action plan.
During Improving the Patient Experience: Engaging Front-line Staff for a System-Wide Action Plan a 45-minute webinar, now available for replay, Paige Moore, director, patient experience at UnityPoint Health—Des Moines, shares how the organization switched from a top-down, leadership-driven patient experience improvement approach to one that engages front-line staff to own the process.
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Tags: hospital performance metrics, Hospital Value-Based Purchasing Program, patient experience, Patient Satisfaction, value-based purchasing
Posted in Consumer-Driven Healthcare, Customer Service, Hospitals, Infographics, Patient Satisfaction, Value-Based Reimbursement | Comments Off on Infographic: 5 Recommendations for Improving Patient Experience
August 9th, 2019 by Melanie Matthews
Leading hospitals and health systems are practicing service recovery, stepping in when customers and their family members have questions about their care, listening to their concerns when expectations fall short and rectifying issues, whenever possible. This new approach can help traditional providers remain viable in an era of increased competition, according to a new infographic by Quality Reviews, Inc.
The infographic examines why service recovery is so critical in the changing healthcare landscape.
As healthcare moves out of the brick-and-mortar traditional setting into patients’ homes and their workplaces, and becomes much more proactive, the University of Pittsburgh Medical Center (UPMC) has been expanding its remote patient monitoring program. The remote patient monitoring program at UPMC has its roots in the heart failure program but has since expanded to additional disease states across the integrated delivery system’s continuum of care.
A New Vision for Remote Patient Monitoring: Creating Sustainable Financial, Operational and Clinical Outcomes delves into the evolution of UPMC’s remote patient monitoring program from its initial focus on heart failure to how the program was scaled vertically and horizontally. Click here for more information.
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Tags: healthcare customer service, patient experience, Patient Satisfaction
Posted in Customer Service, Healthcare Trends, Hospitals, Infographics, Patient Satisfaction | Comments Off on Infographic: Healthcare Service Recovery 101
June 14th, 2019 by Melanie Matthews
To ensure long-term, sustainable growth, health systems must prioritize building patient loyalty, according to a new infographic by CipherHealth.
The infographic shows how systems can improve outcomes and keep patients in-network by using outreach to drive consistent, timely, and meaningful interactions with the providers patients know and trust—their physicians.
Intermountain Healthcare’s strategic six-point patient engagement framework not only has transformed patient care delivered by the Salt Lake City-based organization but also has fostered an attitude of shared accountability throughout the not-for-profit health system.
Framework for Patient Engagement: 6 Stages to Success in a Value-Based Health System details Intermountain’s multilayered approach and how it supports its corporate mission: Helping people live the healthiest lives possible.
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Tags: Patient Engagement, patient experience, Patient Satisfaction, physician-patient communication
Posted in Infographics, Patient Engagement, Patient Satisfaction, Physician Practices | Comments Off on Infographic: The Patient-Physician Relationship is More Important Than Ever Before
April 24th, 2019 by Melanie Matthews
Patient intake management can help healthcare organizations improve efficiency and enhance clinical care, according to a new infographic by Phreesia.
The infographic provides seven ways that a comprehensive patient intake strategy can help drive health system success.
As ACA reforms continue to impact healthcare, population health management (PHM) is fast becoming the new buzzword for the management, integration and measurement of all interventions across the health continuum, from the healthiest populations to those with catastrophic illnesses. Rooted in the IHI’s Triple Aim, PHM dives deep into health analytics to reduce risk and associated health spend and provide a strong foundation for accountable care in a value-based system.
Profiting from Population Health Management: Applying Analytics in Accountable Care provides both a primer in PHM, identifying the challenges and opportunities of a robust population health management program, and an advanced case study in the use of analytics in PHM.
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Tags: clinical care improvements, healthcare efficiency, patient intake management, Patient Satisfaction
Posted in Customer Service, Infographics, Patient Satisfaction | Comments Off on Infographic: 7 Ways Patient Intake Drives Success for Health Systems
April 15th, 2019 by Melanie Matthews
In a value-based market, accurate and streamlined medical billing processes are key to delivering gold-standard patient experiences. Through effective revenue cycle management tools and worklists, hospitals can increase the likelihood of precise timely payments while improving patient satisfaction, according to a new infographic by MEDHOST.
The infographic examines how hospitals can build more efficiency into their revenue cycle management steps and processes, empower staff to reduce billing errors, and set patients up for financial success.
A laser focus on population health interventions and processes can generate immediate revenue streams for fledgling accountable care organizations that support the hard work of creating a sustainable ACO business model. This population health priority has proven a lucrative strategy for Caravan Health, whose 23 ACO clients saved more than $26 million across approximately 250,000 covered lives in 2016 under the Medicare Shared Savings Program (MSSP).
Profiting from Population Health Revenue in an ACO: Framework for Medicare Shared Savings and MIPS Success examines Caravan Health’s population health-focused approach for ACOs and its potential for positioning ACOs for success under MSSP and MACRA’s Merit-based Incentive Payment System (MIPS).
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Tags: healthcare revenue cycle, hospital revenue, Patient Satisfaction, revenue cycle management
Posted in Healthcare Trends, Hospitals, Infographics, Patient Satisfaction | Comments Off on Infographic: Mining Revenue Cycle Management to Optimize for the Gold Standard
January 21st, 2019 by Melanie Matthews
Healthcare leaders should strategically distribute work among different care team members to enrich the end-to-end care experience of patients, according to a new infographic by Innovaccer.
The infographic examines patient engagement trends and the impact of patient engagement on care quality.
Patient-centric interventions like population health management, health coaching, home visits and telephonic outreach are designed to engage individuals in health self-management—contributing to healthier clinical and financial results in healthcare’s value-based reimbursement climate. But when organizations consistently rank patient engagement as their most critical care challenge, as hundreds have in response to HIN benchmark surveys, which strategies will help to bring about the desired health behavior change in high-risk populations?
9 Protocols to Promote Patient Engagement in High-Risk, High-Cost Populations presents a collection of tactics that are successfully activating the most resistant, hard-to-engage patients and health plan members in chronic condition management. Whether an organization refers to this population segment as high-risk, high-cost, clinically complex, high-utilizer or simply top-of-the-pyramid ‘VIPs,’ the touch points and technologies in this resource will recharge their care coordination approach.
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Have an infographic you’d like featured on our site? Click here for submission guidelines.
Tags: care quality, healthcare quality, Patient Engagement, Patient Satisfaction
Posted in Healthcare Trends, Infographics, Patient Engagement, Patient Satisfaction | Comments Off on Infographic: Improving Care Quality with Patient Engagement
December 21st, 2018 by Melanie Matthews
While convenience is a growing priority for healthcare consumers, they are not willing to trade care quality for it, according to a new infographic by Kyruus.
The infographic looks at healthcare consumers’ perspectives on convenience, care quality and cohesiveness.
UnityPoint Health has moved from a siloed approach to improving the patient experience at each of its locations to a system-wide approach that encompasses a consistent, baseline experience while still allowing for each institution to address its specific needs. Armed with data from its Press Ganey and CAHPS ® Hospital Survey scores, UnityPoint’s patient experience team developed a front-line staff-driven improvement action plan.
During Improving the Patient Experience: Engaging Front-line Staff for a System-Wide Action Plan a 45-minute webinar, now available for replay, Paige Moore, director, patient experience at UnityPoint Health—Des Moines, shares how the organization switched from a top-down, leadership-driven patient experience improvement approach to one that engages front-line staff to own the process.
Get the latest healthcare infographics delivered to your e-inbox with Eye on Infographics, a bi-weekly, e-newsletter digest of visual healthcare data. Click here to sign up today.
Have an infographic you’d like featured on our site? Click here for submission guidelines.
Tags: care quality, healthcare consumers, patient access, Patient Satisfaction
Posted in Healthcare Trends, Infographics, Patient Satisfaction | Comments Off on Infographic: Keeping Pace with an Evolving Patient Access Journey
