Posts Tagged ‘patient experience’
March 9th, 2020 by Melanie Matthews
Working to meet evolving patient expectations while also trying to manage day-to-day operations can be challenging for healthcare organizations, according to a new infographic by Kaufman, Hall & Associates, LLC.
The infographic demonstrates why insights from improved data and analytics across multiple dimensions will be critical for successful performance improvement in the years ahead.
Given the powerful patterns disrupting healthcare, what will it take to succeed as a high-velocity healthcare organization in the coming year?
Healthcare Trends & Forecasts in 2020: Performance Expectations for the Healthcare Industry, HIN’s 16th annual business forecast, is designed to support healthcare C-suite planning as leaders continue to strive to improve healthcare quality and access and reduce costs as the industry continues its move toward a value-based system.
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Tags: healthcare performance, Healthcare Trends, patient experience
Posted in Healthcare Trends, Infographics, Patient Satisfaction | Comments Off on Infographic: 3 Strategies To Improve Healthcare Performance in 2020
February 26th, 2020 by Melanie Matthews
Different generations want different experiences in healthcare. Giving the same patient experience across the board no longer works, according to a new infographic by Etactics, Inc.
The infographic drills down into what different generations want in healthcare.
UnityPoint Health has moved from a siloed approach to improving the patient experience at each of its locations to a system-wide approach that encompasses a consistent, baseline experience while still allowing for each institution to address its specific needs. Armed with data from its Press Ganey and CAHPS ® Hospital Survey scores, UnityPoint’s patient experience team developed a front-line staff-driven improvement action plan.
During Improving the Patient Experience: Engaging Front-line Staff for a System-Wide Action Plan, a 45-minute webinar, now available for replay, Paige Moore, director, patient experience at UnityPoint Health—Des Moines, shares how the organization switched from a top-down, leadership-driven patient experience improvement approach to one that engages front-line staff to own the process.
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Tags: baby boomers and healthcare, healthcare for millenials, patient experience, Patient Satisfaction
Posted in Consumer-Driven Healthcare, Customer Service, Infographics, Patient Satisfaction | Comments Off on Infographic: Generational Differences in Healthcare
February 3rd, 2020 by Melanie Matthews
Creating an exceptional healthcare journey is more difficult today than ever before, according to a new infographic by 8×8, Inc.
The infographic examines what’s driving the transformation and why healthcare organizations need to transform.
The perennial challenge for healthcare organizations as they continue to develop and refine programs aimed at improving healthcare quality while reducing costs is engaging patients in these initiatives. Actively engaged patients have been shown to have lower costs and improved outcomes.
In fact, a recent study released by Humana on its wellness rewards program, Go365®, found that high-engaged members had lower healthcare cost increases than members with low or medium engagement. These highly engaged members paid a per member per month average of 22 percent less in healthcare than low-engaged members, had 35 percent fewer emergency room visits and 30 percent fewer hospital admissions than low-engaged members and had 11 percent more preventive doctor’s office visits than low-engaged members.
2019 Healthcare Benchmarks: Patient Engagement is the third comprehensive analysis by the Healthcare Intelligence Network of programs aimed at improving patient engagement, including how patients are identified for patient engagement interventions, populations presenting the most significant challenges, program components and results and ROI, based on responses from over 50 healthcare organizations to the October 2019 patient engagement survey.
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Tags: healthcare experience, healthcare transformation, patient experience, patient-centered experience
Posted in Healthcare Trends, Infographics, Patient Engagement, Patient Satisfaction | Comments Off on Infographic: The Healthcare Experience Transformation
November 22nd, 2019 by Melanie Matthews
As more consumers prefer to use self-service tools to interact with businesses, they also expect the same level of convenience from their healthcare providers, according to a new infographic by MailMyStatements.
The infographic examines how digitalizing and automating the many manual processes involved in patient interactions can improve patient satisfaction and create an experience that increases return rates and lays the groundwork for prompt payments.
UnityPoint Health has moved from a siloed approach to improving the patient experience at each of its locations to a system-wide approach that encompasses a consistent, baseline experience while still allowing for each institution to address its specific needs. Armed with data from its Press Ganey and CAHPS ® Hospital Survey scores, UnityPoint’s patient experience team developed a front-line staff-driven improvement action plan.
During Improving the Patient Experience: Engaging Front-line Staff for a System-Wide Action Plan a 45-minute webinar, now available for replay, Paige Moore, director, patient experience at UnityPoint Health—Des Moines, shares how the organization switched from a top-down, leadership-driven patient experience improvement approach to one that engages front-line staff to own the process.
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Tags: healthcare billing, healthcare payments, medical billing, patient experience, patient payments
Posted in Consumer-Driven Healthcare, Customer Service, Digital Health, Health IT, Infographics, Patient Satisfaction | Comments Off on Infographic: The Correlation Between Patient Experience and Patient Payments
October 21st, 2019 by Melanie Matthews
Healthcare organizations are working diligently to improve patient satisfaction and the patient experience of care. After all, patient experience of care is a critical quality domain used to evaluate hospital performance under the 2016 CMS Hospital Value-Based Purchasing (VBP) Program (accounts for 25 percent of a hospital’s VBP score)—and comes with the potential for a penalty or bonus, according to a new infographic by Health Catalyst.
The infographic provides five key recommendations for improving the patient experience.
UnityPoint Health has moved from a siloed approach to improving the patient experience at each of its locations to a system-wide approach that encompasses a consistent, baseline experience while still allowing for each institution to address its specific needs. Armed with data from its Press Ganey and CAHPS ® Hospital Survey scores, UnityPoint’s patient experience team developed a front-line staff-driven improvement action plan.
During Improving the Patient Experience: Engaging Front-line Staff for a System-Wide Action Plan a 45-minute webinar, now available for replay, Paige Moore, director, patient experience at UnityPoint Health—Des Moines, shares how the organization switched from a top-down, leadership-driven patient experience improvement approach to one that engages front-line staff to own the process.
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Tags: hospital performance metrics, Hospital Value-Based Purchasing Program, patient experience, Patient Satisfaction, value-based purchasing
Posted in Consumer-Driven Healthcare, Customer Service, Hospitals, Infographics, Patient Satisfaction, Value-Based Reimbursement | Comments Off on Infographic: 5 Recommendations for Improving Patient Experience
October 11th, 2019 by Melanie Matthews
For digitally-connected healthcare to have transformative effects, patient-provider IT solution alignment is essential. This is especially true as changing payment models make the patient experience even more important, according to a new infographic by Spectrum Enterprise.
The infographic examines which technology solutions health system leaders said are extremely/very important to prioritize when seeking to enhance the patient experience.
UnityPoint Health has moved from a siloed approach to improving the patient experience at each of its locations to a system-wide approach that encompasses a consistent, baseline experience while still allowing for each institution to address its specific needs. Armed with data from its Press Ganey and CAHPS ® Hospital Survey scores, UnityPoint’s patient experience team developed a front-line staff-driven improvement action plan.
During Improving the Patient Experience: Engaging Front-line Staff for a System-Wide Action Plan a 45-minute webinar, now available for replay, Paige Moore, director, patient experience at UnityPoint Health—Des Moines, shares how the organization switched from a top-down, leadership-driven patient experience improvement approach to one that engages front-line staff to own the process.
Get the latest healthcare infographics delivered to your e-inbox with Eye on Infographics, a bi-weekly, e-newsletter digest of visual healthcare data. Click here to sign up today.
Have an infographic you’d like featured on our site? Click here for submission guidelines.
Tags: healthcare information technology, healthcare technology, patient experience, patient-centered experience
Posted in Customer Service, Healthcare Trends, Infographics, Patient Satisfaction | Comments Off on Infographic: Are You Investing in the Right Patient Experience Technology?
September 6th, 2019 by Melanie Matthews
The patient check-in process is a crucial moment for healthcare organizations. Using outdated, inefficient, and labor-intensive processes to collect, store, and transfer patient data during check-in threatens patient safety and satisfaction as well as the productivity and profitability of healthcare organizations, according to a new infographic by Formstack.
The infographic breaks down what healthcare organizations need to know to transform their patient check-in process.
UnityPoint Health has moved from a siloed approach to improving the patient experience at each of its locations to a system-wide approach that encompasses a consistent, baseline experience while still allowing for each institution to address its specific needs. Armed with data from its Press Ganey and CAHPS ® Hospital Survey scores, UnityPoint’s patient experience team developed a front-line staff-driven improvement action plan.
During Improving the Patient Experience: Engaging Front-line Staff for a System-Wide Action Plan a 45-minute webinar, now available for replay, Paige Moore, director, patient experience at UnityPoint Health—Des Moines, shares how the organization switched from a top-down, leadership-driven patient experience improvement approach to one that engages front-line staff to own the process.
Get the latest healthcare infographics delivered to your e-inbox with Eye on Infographics, a bi-weekly, e-newsletter digest of visual healthcare data. Click here to sign up today.
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Tags: increase patient satisfaction, patient check-in, patient experience, patient intake management
Posted in Customer Service, Healthcare Administration, Healthcare Trends, Infographics | Comments Off on Infographic: Transforming Your Patient Check-in Process
August 9th, 2019 by Melanie Matthews
Leading hospitals and health systems are practicing service recovery, stepping in when customers and their family members have questions about their care, listening to their concerns when expectations fall short and rectifying issues, whenever possible. This new approach can help traditional providers remain viable in an era of increased competition, according to a new infographic by Quality Reviews, Inc.
The infographic examines why service recovery is so critical in the changing healthcare landscape.
As healthcare moves out of the brick-and-mortar traditional setting into patients’ homes and their workplaces, and becomes much more proactive, the University of Pittsburgh Medical Center (UPMC) has been expanding its remote patient monitoring program. The remote patient monitoring program at UPMC has its roots in the heart failure program but has since expanded to additional disease states across the integrated delivery system’s continuum of care.
A New Vision for Remote Patient Monitoring: Creating Sustainable Financial, Operational and Clinical Outcomes delves into the evolution of UPMC’s remote patient monitoring program from its initial focus on heart failure to how the program was scaled vertically and horizontally. Click here for more information.
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Have an infographic you’d like featured on our site? Click here for submission guidelines.
Tags: healthcare customer service, patient experience, Patient Satisfaction
Posted in Customer Service, Healthcare Trends, Hospitals, Infographics, Patient Satisfaction | Comments Off on Infographic: Healthcare Service Recovery 101
June 14th, 2019 by Melanie Matthews
To ensure long-term, sustainable growth, health systems must prioritize building patient loyalty, according to a new infographic by CipherHealth.
The infographic shows how systems can improve outcomes and keep patients in-network by using outreach to drive consistent, timely, and meaningful interactions with the providers patients know and trust—their physicians.
Intermountain Healthcare’s strategic six-point patient engagement framework not only has transformed patient care delivered by the Salt Lake City-based organization but also has fostered an attitude of shared accountability throughout the not-for-profit health system.
Framework for Patient Engagement: 6 Stages to Success in a Value-Based Health System details Intermountain’s multilayered approach and how it supports its corporate mission: Helping people live the healthiest lives possible.
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Tags: Patient Engagement, patient experience, Patient Satisfaction, physician-patient communication
Posted in Infographics, Patient Engagement, Patient Satisfaction, Physician Practices | Comments Off on Infographic: The Patient-Physician Relationship is More Important Than Ever Before
June 12th, 2019 by Melanie Matthews
Every step of the patient journey should be treated uniquely for technology to have a positive, transformational effect. From the moment a patient steps foot in a hospital or clinic at check-in, to aftercare delivered through videoconferencing, every part of the patient experience can benefit from thoughtful digitization, according to a new infographic by AT&T.
The infographic breaks down each of these steps individually.
Artificial intelligence. Automation. Blockchain. Robotics.
Once the domain of science fiction, these telehealth technologies have begun to transform the fabric of healthcare delivery systems. As further proof of telehealth’s explosive growth, the use of wearable health-tracking devices and remote patient monitoring has proliferated, and the Centers for Medicare and Medicaid Services (CMS) has added several new provider telehealth billing codes for calendar year 2018.
2018 Healthcare Benchmarks: Telehealth & Remote Patient Monitoring delivers the latest actionable telehealth and remote patient monitoring metrics on tools, applications, challenges, successes and ROI from healthcare organizations across the care spectrum. This 60-page report, now in its fifth edition, documents benchmarks on current and planned telehealth and remote patient monitoring initiatives as well as the use of emerging technologies in the healthcare space.
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Tags: Digital Health, digital healthcare, patient experience
Posted in Digital Health, e-Health, Health IT, Healthcare Trends, Infographics | Comments Off on Infographic: Digitizing the Patient Experience
