As more consumers prefer to use self-service tools to interact with businesses, they also expect the same level of convenience from their healthcare providers, according to a new infographic by MailMyStatements.
The infographic examines how digitalizing and automating the many manual processes involved in patient interactions can improve patient satisfaction and create an experience that increases return rates and lays the groundwork for prompt payments.
UnityPoint Health has moved from a siloed approach to improving the patient experience at each of its locations to a system-wide approach that encompasses a consistent, baseline experience while still allowing for each institution to address its specific needs. Armed with data from its Press Ganey and CAHPS ® Hospital Survey scores, UnityPoint’s patient experience team developed a front-line staff-driven improvement action plan.
During Improving the Patient Experience: Engaging Front-line Staff for a System-Wide Action Plan a 45-minute webinar, now available for replay, Paige Moore, director, patient experience at UnityPoint Health—Des Moines, shares how the organization switched from a top-down, leadership-driven patient experience improvement approach to one that engages front-line staff to own the process.
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Tags: healthcare billing, healthcare payments, medical billing, patient experience, patient payments
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