Infographic: Why Centralized Patient Access Matters for an Ideal Patient Experience

Friday, June 9th, 2017
This post was written by Melanie Matthews

As patients become more accustomed to taking care of so many things online, it’s more important than ever to provide a convenient patient access experience for patients, according to a new infographic by SCI Solutions, Inc.

The infographic highlights the five stages of frustration patients experience and the five stages of satisfaction they experience when patient access is centralized. The infographic also examines how centralized patient access impacts providers.

Patient-centric interventions like population health management, health coaching, home visits and telephonic outreach are designed to engage individuals in health self-management—contributing to healthier clinical and financial results in healthcare’s value-based reimbursement climate.

But when organizations consistently rank patient engagement as their most critical care challenge, as hundreds have in response to HIN benchmark surveys, which strategies will help to bring about the desired health behavior change in high-risk populations?

9 Protocols to Promote Patient Engagement in High-Risk, High-Cost Populations presents a collection of tactics that are successfully activating the most resistant, hard-to-engage patients and health plan members in chronic condition management. Whether an organization refers to this population segment as high-risk, high-cost, clinically complex, high-utilizer or simply top-of-the-pyramid ‘VIPs,’ the touch points and technologies in this resource will recharge their care coordination approach.

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