Infographic: The ROI of Patient Engagement

Friday, September 9th, 2016
This post was written by Melanie Matthews

Healthcare consumers want more engagement with features like text reminders and online scheduling and better customer service, including follow-up communications from providers, according to a new infographic by Kareo.

However, healthcare providers are concerned about the return on investment for patient engagement tools and technology. The infographic looks at the types of tools and technologies healthcare consumers would like to access and the financial benefit providers could expect to achieve from implementing these options.

Transformational patient-centered models emerging post-ACA are designed to succeed with a core of engaged, activated patients, yet enlistment of individuals in chronic care management, telehealth and other health enhancement interventions continues to challenge the healthcare industry.

2015 Healthcare Benchmarks: Patient Engagement documents strategies, program components, successes and challenges of engaging patients and health plan members in self-care from 133 organizations responding to the 2015 Patient Engagement survey by the Healthcare Intelligence Network.

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