Infographic: HCAHPS History and Hurdles

Thursday, November 29th, 2012
This post was written by Patricia Donovan

HCAHPS is a hot topic in healthcare. Hospitals are being judged by the satisfaction of their patients, and most leaders in acute care want to know how to increase their organization’s HCAHPS scores. This infographic released by HealthcareSource illustrates the history and challenges of HCAHPS and offers some success strategies, including enhancing customer service to boost HCAHPS scores.

Click here to view this infographic by HealthcareSource.

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