Case Managers Gratified by Daily Lessons from Care Coordination

Wednesday, July 18th, 2012
This post was written by Jackie Lyons

Helping patients and learning new concepts on a daily basis are at the very top of the list of satisfying aspects of case management, according to recent HIN case manager interviews.

“I truly feel humbled to have people allow us into their lives and share the details with us at such a stressful time. That is the best thing about being a nurse,” said Helen Schreiber, executive VP of S&H Medical Management Services, Inc.

Another gratifying aspect of case management is treating patients and families with respect and kindness, especially at the end of life, added Sonia Morrison, case manager at Salinas Valley Memorial Healthcare System (SVMHCS), nurse assessment consultant and educator for veterans at Visiting Angels of Santa Cruz.

“It is most satisfying when the client I am working with reaches full potential and returns to life with the tools to be successful,” said Barbara King, co-founder and president of NurseValue, Inc.

Helping clients return to work is also a key part of case management. “Ensuring a win-win opportunity for all parties is satisfying. When the injured worker obtains excellent, goal-directed care, they return to work in a more timely and effective manner. In this society, we need to work, and facilitating a successful return to work ensures a good ongoing quality of life for the worker,” said Linda Van Dillen, executive VP/partner of S&H Medical Management Services, Inc.

Case managers identified other gratifying elements of their career:

“The knowledge base, the liaison role that a case manager has in communicating with the patient, family, administration, payors and post-acute providers. Problem solving, it’s like a puzzle,” said Hillary Calderon, senior manager of Corporate Case Management for HCA.

Victoria Powell, founder and president of VP Medical Consulting, LLC, said she is always learning, whether it is about a disease or condition, a new treatment option or a new resource for information. “Meeting new patients from all walks of life and discovering what makes them special and unique is also satisfying to me,” she said.

Stacey B. Hodgman, district director of case management for Kindred Healthcare, said, “I learn something new every day of my practice. It is continually both challenging and rewarding, and there is never a day where I look at the clock and say, ‘It’s only 3:00?’ On the contrary, I look at the clock and say ‘It’s already 3:00?!’”

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