Remote Monitoring for Heart Failure Reduces Readmissions, Reaps ROI

Wednesday, September 16th, 2009
This post was written by Melanie Matthews

Remote monitoring of heart failure patients by Henry Ford Health System’s patient-centered team care program reduced expected all-cause hospital admissions for enrollees by 36 percent after six months and generated a return of 2.3:1 vs. program costs. The Michigan non-profit healthcare enterprise began using Tel-Assurance, Pharos Innovations’ device-free remote patient monitoring (RPM) platform, at its clinics on July 21, 2008 as part of its patient-centered medical home (PCMH) model; the reporting period ran through December 31, 2008.

In describing the telemedicine outreach during a recent HIN interview on the value of health IT in behavior change, Katherine Scher, a program manager for Henry Ford Health System, said that the remote monitoring effort relieved the burden on Henry Ford’s case managers, who were “busy contacting and working with patients with various conditions and trying to move them into a healthier state.” She also shared a program strategy that likely contributed to enrollment and engagement rates of greater than 60 percent.

“We made sure that when we delegated the enrollment to the Pharos team, that they knew the correct pronunciation of the physicians’ names. That seems like a small thing, but it’s not. If you’re a patient receiving a call from someone asking you to participate in a program and the person doesn’t pronounce your physician’s name correctly, it takes all credibility away. That’s the level of detail and preparation that went into developing this outreach process.”

Get more information on the study.

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