Strategies for Getting Current Medicaid Enrollee Contact Information

Friday, August 3rd, 2007
This post was written by Melanie Matthews

Using the Internet as a search tool has proved a fruitful way for McKesson Health Solutions to locate contact information for Medicaid patients for inclusion in disease management programs, Caryn Jacobi, associate vice president of operations for Illinois for McKesson Health Solutions told participants in last week’s audio conference, “The Medicaid Population: Identifying, Locating and Engaging a Hard-to-Reach Population for Disease Management Success.”

Jacobi described the types of Internet searches her organization conducts, such as reverse directory lookups and web matches and the yield this strategy brings in. This was just one of the innovative strategies that McKesson uses in its Medicaid patient contact and engagement strategy.

Dr. Philip Bonaparte, chief medical officer with Horizon NJ Health, who also presented during the conference described how his organization has created unique and beneficial relationships with the various state agencies in New Jersey to get current contact information for Medicaid enrollees.

These were just some of the “out-of-the-box” identification strategies used by these organizations. What strategies have you found to be successful in locating Medicaid patients?

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