Care Transition Management: Strategies for Effective Patient Handoffs

The initial goal of Cullman Regional Medical Center’s “Good to Go” program was to reduce readmissions. But CRMC didn’t anticipate the effect that recording discharge instructions and sharing them with patients via phone and computer would have on the patient experience. Cheryl Bailey, CRMC’s vice president of patient care services, talks about the unexpected benefit of the award-winning initiative, the minimal investment required to get “Good to Go” off the ground, and planned expansion for the initiative that is bridging the patient communication gap.

Ms. Bailey, along with Joshua Brewster, director of care management at Regions Hospital, a HealthPartners hospital, shared the key features of their care transition management programs during an April 24, 2013 webinar, Care Transition Management: Strategies for Effective Patient Handoffs, a one-hour program, now available for replay, sponsored by The Healthcare Intelligence Network.

Length: 5:01 minutes

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