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New Chart: Who's Responsible for Improving Patient Satisfaction?

SUMMARY: Patient satisfaction with the healthcare experience is influencing quality ratings and value-based reimbursement levels. We wanted to see who has primary responsibility for efforts to improve patient satisfaction.

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The May 2011 Benchmarks in Patient Satisfaction e-survey by the Healthcare Intelligence Network captured the details of how organizations are working to improve patientsí and membersí experience and satisfaction with their care

Responses provided by 146 healthcare organizations indicate that quality of care is the most important aspect of the care delivery experience and that communication is the one area of the patient experience that needs the most improvement. According to respondents, healthcare professionals principally responsible for improving the patient's care experience are:

  • Other: 39 percent

  • Physician: 36 percent

  • Case manager: 19 percent

  • Nurse practitioner: 6 percent

For additional research data and insights on this topic:

Download the executive summary of 2011 Benchmarks in Patient Satisfaction Strategies: Improving the Healthcare Consumer Experience.

Source: 2011 Benchmarks in Patient Satisfaction Strategies: Improving the Healthcare Consumer Experience, October 2011


2011 Benchmarks in Patient Satisfaction Strategies: Improving the Healthcare Consumer Experience

2011 Benchmarks in Patient Satisfaction Strategies: Improving the Healthcare Consumer Experience presents new market research on industry efforts to enhance the patient experience and levels of satisfaction with their care. This 35-page analysis, based on the responses of 146 organizations to the Healthcare Intelligence Network May 2011 survey on Improving Patient Satisfaction and the Patient Experience, presents the all-new data in more than 45 easy-to-follow graphs and tables.

2011 Benchmarks in Patient Satisfaction Strategies: Improving the Healthcare Consumer Experience is available from the Healthcare Intelligence Network for $127 by visiting our Online Bookstore or by calling toll-free (888) 446-3530.




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