Posts Tagged ‘telemonitoring’

Value, Convenience Key to Successful Use of Telehealth Technology

May 8th, 2014 by Cheryl Miller

The most sophisticated technology in the world will not engage patients and members in health improvement if they are not convinced of the value of the program to their health, the commitment of their providers to the process and the credibility of the entire care team says Dr. Randall Williams, chief executive officer for Pharos Innovations. Here, he discusses the importance of convenience when it comes to engaging members or patients into a daily self-care program.

AHRQ performed a technology assessment looking at the use of information technology (IT) and the adoption of IT by patients and members of health plans who were elderly and had chronic illness, or who were underserved and had chronic illness. This technology assessment focused on looking at interactive consumer technologies that were geared toward helping consumers improve their health. This assessment describes several factors that influence the use, usefulness and usability of these technologies, in particular in populations that we as a company and others would describe in their populations, which are the elderly or the underserved and who have chronic illness.

This review concludes that from a consumer’s perspective, programs and technologies that are used to support those programs need to have a perception of benefit to the individual who will be using them. Also, they have to be perceived as convenient and as something that can be easily integrated into the daily activities of that individual patient or member.

Ultimately, the successful use of these interactive technologies is predicated on engagement into the use of that program or technology. That is directly linked to the amount of value that the consumer might perceive about the intervention that’s being offered to them — that those technologies will have a positive impact on the health and wellness of those populations if indeed there’s a feedback loop that’s provided. This feedback loop is something that’s also crucial to the design of the engagement and ultimate intervention programs. The feedback loop may include an assessment of the current health status, interpretation of that status in light of established treatment plans and treatment goals, adjustments made to that treatment plan as needed and communication back to the patient or the member with targeted recommendations or advice. This cycle then repeats.

Lastly, this report also notes the importance of convenience. Convenience is critical when it comes to engaging members or patients into a daily self-care program. Engagement is higher when that intervention is delivered via technologies and resources that the consumers are use to using on a daily basis for other purposes. We have been fortunate to take advantage of some of that learning in our program design and in our technology design as well.

Excerpted from Health IT in Care Management to Improve Health and Effect Behavior Change.

Can Telemedicine Improve Patient Care and Reduce Hospital Readmissions?

February 6th, 2014 by Cheryl Miller

Where technologies such as videoconferencing for remote diagnostics are deployed, adopters report impressive gains in the care of remote and rural patients, as well as a decrease in health complications, according to responses to the Healthcare Intelligence Network’s Telehealth in 2013 survey.

Take, for example, the numerous initiatives in the area of remote monitoring, the top clinical telehealth application reported by this year’s respondents. Fifty-seven percent monitor patients or members remotely; fully 100 percent of those employing this technology track vital signs and weight in monitored individuals, two critical red flags in treatment of individuals with chronic illness.

Active users of telehealth and telemedicine also experience fewer hospitalizations, hospital readmissions, emergency room visits and bed days, respondents reported.

Researchers at UC Davis Children’s Hospital recently found that telemedicine consultations with pediatric critical-care medicine physicians significantly improved the quality of care for seriously ill and injured children treated in remote rural ERs, where pediatricians and pediatric specialists are scarce.

The study also found that rural ER physicians are more likely to adjust their pediatric patients’ diagnoses and course of treatment after a live, interactive videoconference with a specialist. Parents’ satisfaction and perception of the quality of their child’s care also are significantly improved when consultations are provided using telemedicine, rather than telephone, and aid ER treatment, the study found.

Excerpted from 2013 Healthcare Benchmarks: Telehealth & Telemedicine.