Posts Tagged ‘patient experience’

Infographic: The ROI of Telemedicine Programs

March 31st, 2017 by Melanie Matthews

A key factor for healthcare organizations evaluating telemedicine initiatives is a proven return on investment, according to a new infographic by Chiron Health.

The infographic examines the four steps needed to ensure improved patient experience, increased revenue, and a positive ROI from telemedicine.

Real-time remote management of high-risk populations curbed hospitalizations, hospital readmissions and ER visits for more than 80 percent of respondents and boosted self-management levels for nearly all remotely monitored patients, according to 2014 market data from the Healthcare Intelligence Network (HIN).

Remote Monitoring of High-Risk Patients: Telehealth Protocols for Chronic Care Management profiles a successful eight-year initiative by New York City Health and Hospitals Corporation's (NYCHHC) House Calls Telehealth Program that significantly lowered patients' A1C blood glucose levels.

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Infographic: Patient Wait Time Trends

March 27th, 2017 by Melanie Matthews

Patients are spending less time waiting to see a doctor compared to six years ago, according to a new infographic by Vitals.

The infographic examines what has lead to decreased wait times, the effect of wait times on physician ratings and cities with the shortest and longest wait times.

Patient-centric interventions like population health management, health coaching, home visits and telephonic outreach are designed to engage individuals in health self-management—contributing to healthier clinical and financial results in healthcare's value-based reimbursement climate.

But when organizations consistently rank patient engagement as their most critical care challenge, as hundreds have in response to HIN benchmark surveys, which strategies will help to bring about the desired health behavior change in high-risk populations?

9 Protocols to Promote Patient Engagement in High-Risk, High-Cost Populations presents a collection of tactics that are successfully activating the most resistant, hard-to-engage patients and health plan members in chronic condition management. Whether an organization refers to this population segment as high-risk, high-cost, clinically complex, high-utilizer or simply top-of-the-pyramid 'VIPs,' the touch points and technologies in this resource will recharge their care coordination approach.

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Infographic: EHR + CRM = Superior Patient Engagement

February 13th, 2017 by Melanie Matthews

U.S. hospitals that provide superior patient experiences generate 50 percent higher financial performance than average providers…key in today's shift from volume- to value-based healthcare, according to a new infographic by Evariant. True patient engagement is about creating trust between the patient and health system, nurturing a relationship over the course of a patient's lifetime.

This understanding is possible by integrating healthcare CRM software and EHR systems. Combined, these two systems weave together patient data from a variety of sources, including demographic, social, behavioral, and clinical data.

The infographic examines how a combined EHR and CRM can bridge the patient engagement gap and extend the EHR investment.

Infographic: EHR + CRM = Superior Patient Engagement

Patient-centric interventions like population health management, health coaching, home visits and telephonic outreach are designed to engage individuals in health self-management—contributing to healthier clinical and financial results in healthcare's value-based reimbursement climate.

But when organizations consistently rank patient engagement as their most critical care challenge, as hundreds have in response to HIN benchmark surveys, which strategies will help to bring about the desired health behavior change in high-risk populations?

9 Protocols to Promote Patient Engagement in High-Risk, High-Cost Populations presents a collection of tactics that are successfully activating the most resistant, hard-to-engage patients and health plan members in chronic condition management. Whether an organization refers to this population segment as high-risk, high-cost, clinically complex, high-utilizer or simply top-of-the-pyramid 'VIPs,' the touch points and technologies in this resource will recharge their care coordination approach.

Get the latest healthcare infographics delivered to your e-inbox with Eye on Infographics, a bi-weekly, e-newsletter digest of visual healthcare data. Click here to sign up today. Have an infographic you'd like featured on our site? Click here for submission guidelines.

Infographic: State of the Consumer Healthcare Experience

January 27th, 2017 by Melanie Matthews

State of the Consumer Healthcare Experience

More than ever, consumers must make difficult choices while trying to navigate through a complex and fragmented healthcare system, often while they are hurting and feeling sick, stressed and overwhelmed. To better understand what people think about their role as the "CEO of their healthcare," Accolade created the Consumer Healthcare Experience Index, which sheds light on how individuals are making health-related decisions, what's impacting these decisions and where they need the most help.

A new infographic by Accolade examines the hurdles that patients face that can impact the patient experience and how healthcare organizations can address these hurdles.

Framework for Patient Engagement: 6 Stages to Success in a Value-Based Health SystemIntermountain Healthcare's strategic six-point patient engagement framework not only has transformed patient care delivered by the Salt Lake City-based organization but also has fostered an attitude of shared accountability throughout the not-for-profit health system.

Framework for Patient Engagement: 6 Stages to Success in a Value-Based Health System details Intermountain's multilayered approach and how it supports its corporate mission: Helping people live the healthiest lives possible.

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Infographic: Improving HCAHPS Scores Through Healthcare Design

January 18th, 2017 by Melanie Matthews

Only two of the 32 HCAHPS survey questions focus directly on the healthcare physical environment, but the patient experience is shaped by a variety of healthcare design factors that influence all survey questions, according to a new infographic by the American Society for Healthcare Engineering. Hospital layouts can affect staff responsiveness. Communication scores can improve by designing quiet spaces. Research shows patients' perception of cleanliness can be improved with lighting, décor, and furniture choices, and that pain management is influenced by positive distractions, such as views of art and nature—concepts of active healthcare design.

The infographic examines how Cape Coral (Fla.) Hospital, part of Lee Memorial Health System, improved HCAHPS scores through patient-centered healthcare design with its "Pathway to Discovery" project.

Improving HCAHPS Scores Through Healthcare Design

Health Analytics in Accountable Care: Leveraging Data to Transform ACO Performance and Results Between Medicare's aggressive migration to value-based payment models and MACRA's 2017 Quality Payment Program rollout, healthcare providers must accept the inevitability of participation in fee-for-quality reimbursement design—as well as cultivating a grounding in health data analytics to enhance success.

As an early adopter of the Medicare Shared Savings Program (MSSP) and the largest sponsor of MSSP accountable care organizations (ACOs), Collaborative Health Systems (CHS) is uniquely positioned to advise providers on the benefits of data analytics and technology, which CHS views as a major driver in its achievements in the MSSP arena. In performance year 2014, nine of CHS's 24 MSSP ACOs generated savings and received payments of almost $27 million.

Health Analytics in Accountable Care: Leveraging Data to Transform ACO Performance and Results examines program goals, platforms, components, development strategies, target populations and health conditions, patient engagement metrics, results and challenges reported by more than 100 healthcare organizations responding to the February 2016 Digital Health survey by the Healthcare Intelligence Network.

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Infographic: 5 Tips to Empower Medical Practice Staff

August 26th, 2016 by Melanie Matthews

Medical practice staff plays a pivotal role in shaping the patient experience, according to a new infographic by Specialdocs.

The infographic examines five key steps in empowering medical practice staff.

Healthcare Trends & Forecasts in 2016: Performance Expectations for the Healthcare IndustryPatient-centric interventions like population health management, health coaching, home visits and telephonic outreach are designed to engage individuals in health self-management—contributing to healthier clinical and financial results in healthcare's value-based reimbursement climate.
But when organizations consistently rank patient engagement as their most critical care challenge, as hundreds have in response to HIN benchmark surveys, which strategies will help to bring about the desired health behavior change in high-risk populations?

9 Protocols to Promote Patient Engagement in High-Risk, High-Cost Populations presents a collection of tactics that are successfully activating the most resistant, hard-to-engage patients and health plan members in chronic condition management. Whether an organization refers to this population segment as high-risk, high-cost, clinically complex, high-utilizer or simply top-of-the-pyramid 'VIPs,' the touch points and technologies in this resource will recharge their care coordination approach.

Get the latest healthcare infographics delivered to your e-inbox with Eye on Infographics, a bi-weekly, e-newsletter digest of visual healthcare data. Click here to sign up today.

Have an infographic you'd like featured on our site? Click here for submission guidelines.

Infographic: Connecting the Triple Aim and Supply Chain Management

August 17th, 2016 by Melanie Matthews

Supply chain processes that support caregivers as well as the products that are selected and sourced directly and indirectly impact patient safety and patient satisfaction, according to a new infographic by the Association for Healthcare Resource and Materials Management.

The infographic examines how supply chain management aligns with the Institute of Healthcare Improvement's Triple Aim.

Pursuing the Triple Aim: Seven Innovators Show the Way to Better Care, Better Health, and Lower CostsWritten by the President and CEO of the Institute for Healthcare Improvement (IHI) and a leading healthcare journalist, this groundbreaking book examines how leading organizations in the United States are pursuing the "Triple Aim": improving the individual experience of care, improving the health of populations, and reducing the per capita cost of care.

Pursuing the Triple Aim: Seven Innovators Show the Way to Better Care, Better Health, and Lower Costs shares compelling stories that are emerging in locations ranging from Pittsburgh to Seattle, from Boston to Oakland, focused on topics including improving quality and lowering costs in primary care; setting challenging goals to control chronic disease with notable outcomes; leveraging employer buying power to improve quality, reduce waste, and drive down cost; paying for care under an innovative contract that compensates for quality rather than quantity; and much more. The authors describe these innovations in detail, and show the way toward a healthcare system for the nation that improves the experience and quality of care while at the same time controlling costs.

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Infographic: Increasing Patient Engagement with mHealth Apps

July 25th, 2016 by Melanie Matthews

To improve the patient experience and increase patient engagement, providers are deploying mobile health (mHealth) apps, according to a new infographic by Vmware Inc. But how can healthcare IT diagnose with certainty which mHealth apps among thousands are compliant, secure and user-friendly?

The infographic examines mobile app trends in healthcare.

Intermountain Healthcare's strategic six-point patient engagement framework not only has transformed patient care delivered by the Salt Lake City-based organization but also has fostered an attitude of shared accountability throughout the not-for-profit health system.

Framework for Patient Engagement: 6 Stages to Success in a Value-Based Health System details Intermountain's multilayered approach and how it supports its corporate mission: Helping people live the healthiest lives possible.

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Infographic: Patient Empowerment in Healthcare

July 13th, 2016 by Melanie Matthews

Patient empowerment has the potential to revolutionize healthcare, and it's happening at a time when patients have more information at hand than ever before. Emerging as a new paradigm, patient empowerment promises to help improve medical outcomes while also lowering healthcare costs, according to a new infographic by LabFinder.

The infographic outlines steps for taking patient empowerment from concept to practice.

Transformational patient-centered models emerging post-ACA are designed to succeed with a core of engaged, activated patients, yet enlistment of individuals in chronic care management, telehealth and other health enhancement interventions continues to challenge the healthcare industry.

2015 Healthcare Benchmarks: Patient Engagement documents strategies, program components, successes and challenges of engaging patients and health plan members in self-care from 133 organizations responding to the 2015 Patient Engagement survey by the Healthcare Intelligence Network.

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Infographic: The Improving State of the Patient Experience

June 29th, 2016 by Melanie Matthews

Redefining the patient experience is a number one priority for healthcare organizations. Modern technology goes a long way toward improving patient interactions, according to a new infographic by CDW Healthcare.

The infographic highlights some of today's patient experience improvements.

Intermountain Healthcare's strategic six-point patient engagement framework not only has transformed patient care delivered by the Salt Lake City-based organization but also has fostered an attitude of shared accountability throughout the not-for-profit health system.

Framework for Patient Engagement: 6 Stages to Success in a Value-Based Health System details Intermountain's multilayered approach and how it supports its corporate mission: Helping people live the healthiest lives possible.

Get the latest healthcare infographics delivered to your e-inbox with Eye on Infographics, a bi-weekly, e-newsletter digest of visual healthcare data. Click here to sign up today.

Have an infographic you'd like featured on our site? Click here for submission guidelines.