Posts Tagged ‘patient communication’

Infographic: Shared Healthcare Decision-Making by the Numbers

February 19th, 2020 by Melanie Matthews

When health professionals and patients make decisions together using the best available evidence about the likely benefits and harms of each option, patients can arrive at informed preferences, according to a new infographic by Ebsco.

The infographic examines trends around shared decision-making and the patient impacts.

Proactive Care Management in a Top-Performing ACO: Closing Quality and Care Gaps in High-Risk, High-Utilization PopulationsAs one of 2016’s top 10 performing MSSP accountable care organizations, UT Southwestern Accountable Care Network (UTSACN) generated nearly $17.5 million in shared savings.

Proactive Care Management in a Top-Performing ACO: Closing Quality and Care Gaps in High-Risk, High-Utilization Populations divulges some of the secrets behind UTSACN’s success in the Medicare Shared Savings Program (MSSP) for ACOs. Winning strategies of the UTSACN ACO include a commitment to data analytics to inform programming and improve utilization and quality as well as holding its healthcare providers accountable for clinical and fiscal decisions. Click here for more information.

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Infographic: 5 Immediate Benefits of Clinical Communications

February 10th, 2020 by Melanie Matthews

Healthcare delivery today requires organizations to significantly improve their clinical communications, according to a new infographic by TigerText.

The infographic examines five benefits from improved clinical communications.

Telephonic and Community-Based Care Coordination Model: An Early Engagement Approach for Medicaid Managed CareWhen the Wisconsin Medicaid managed care program was expanded to include members who had traditionally opted out of the program, the HMOs that were going to serve these members had to optimize their member engagement strategies. Independent Care Plan (iCare), one of the HMOs selected as a Medicaid plan, identified early member engagement after enrollment as a key to success for the program.

Telephonic and Community-Based Care Coordination Model: An Early Engagement Approach for Medicaid Managed Care outlines how iCare has structured its care coordination team, including both telephonic and boots on the ground staff to find, engage and assess Medicaid members.

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Infographic: Assessing Patient Communication

January 19th, 2018 by Melanie Matthews

Healthcare providers can increase the chance of their words having their desired effect by assessing their communication skills in the moment, according to a new infographic by Health Communication Partners.

The infographic gives you five essential patient communication elements and five questions you can ask about your communication.

UnityPoint Health has moved from a siloed approach to improving the patient experience at each of its locations to a system-wide approach that encompasses a consistent, baseline experience while still allowing for each institution to address its specific needs.

Armed with data from its Press Ganey and CAHPS® Hospital Survey scores, UnityPoint’s patient experience team developed a front-line staff-driven improvement action plan.

Improving the Patient Experience: Engaging Front-line Staff for a System-Wide Action Plan, a 45-minute webinar on July 27th, now available for replay, Paige Moore, director, patient experience at UnityPoint Health—Des Moines, shares how the organization switched from a top-down, leadership-driven patient experience improvement approach to one that engages front-line staff to own the process.

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Infographic: Patient Communication Compliance

January 11th, 2017 by Melanie Matthews

Communication with current and potential patients is pivotal to maintaining and growing your practice, but your practice must ensure that you are compliant in all of your communication points with HIPAA, FDA and FTC rules, according to a new infographic by Response Mine.

The infographic touches on all points of patient communication—from digital advertising and marketing to scheduling appointments and patient reminders—to help practices protect patient information and stay compliant.

Patient Communication Compliance

Framework for Patient Engagement: 6 Stages to Success in a Value-Based Health SystemIntermountain Healthcare’s strategic six-point patient engagement framework not only has transformed patient care delivered by the Salt Lake City-based organization but also has fostered an attitude of shared accountability throughout the not-for-profit health system.

Framework for Patient Engagement: 6 Stages to Success in a Value-Based Health System details Intermountain’s multilayered approach and how it supports its corporate mission: Helping people live the healthiest lives possible.

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Infographic: The “ME” in Member Experience

October 17th, 2012 by Melanie Matthews

Building rich health plan member profiles is a foundational step to engage health plans members and ultimately improve health outcomes, says Silverlink Communications.

Silverlink has created an infographic that depicts the decentralized approach to member communications and how a detailed member profile can overcome the deficiencies of the decentralized approach.

Member Experience

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