Posts Tagged ‘Medicare Advantage’

Infographic: Grading the Medicare Advantage Shopping Experience

August 3rd, 2018 by Melanie Matthews

With (on average) 20 Medicare plans to choose from, consumers have high expectations and little patience for friction in health plan interactions, according to a new infographic by NTT DATA.

The infographic examines the leaders and the laggards in the online shopping process for Medicare Advantage options and who is at the top performance level.

UnityPoint Health has moved from a siloed approach to improving the patient experience at each of its locations to a system-wide approach that encompasses a consistent, baseline experience while still allowing for each institution to address its specific needs.

Armed with data from its Press Ganey and CAHPS® Hospital Survey scores, UnityPoint’s patient experience team developed a front-line staff-driven improvement action plan.

Improving the Patient Experience: Engaging Front-line Staff for a System-Wide Action Plan, a 45-minute webinar on July 27th, now available for replay, Paige Moore, director, patient experience at UnityPoint Health—Des Moines, shares how the organization switched from a top-down, leadership-driven patient experience improvement approach to one that engages front-line staff to own the process.

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Infographic: Medicare Advantage Trends

January 10th, 2018 by Melanie Matthews

As medical groups and large systems transition to risk-based models, they expect nearly 60 percent of federal revenues will come from risk-based products (bundled payment, Medicare Advantage (MA), Medicaid Managed Care Organizations, and Medicare Accountable Care Organizations) by 2019, according to a new infographic by AMGA.

The infographic shows the anticipated the growth of MA as well as what this means for healthcare providers.

Healthcare Trends & Forecasts in 2018: Performance Expectations for the Healthcare IndustryGiven the powerful patterns disrupting healthcare, what will it take to succeed as a high-velocity healthcare organization in 2018?

Healthcare Trends & Forecasts in 2018: Performance Expectations for the Healthcare Industry, HIN’s 14th annual business forecast, is designed to support healthcare C-suite planning as leaders react to presidential priorities and seek new strategies for engaging providers, patients and health plan members in value-based care.

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Infographic: Medicare Advantage Member Satisfaction Rankings

August 23rd, 2017 by Melanie Matthews

Kaiser Permanente ranks highest in Medicare Advantage member satisfaction for the third consecutive year. Kaiser outperforms all other plans across five of the six factors that comprise the overall satisfaction index, according to a new infographic by J.D. Power.

The study, now in its third year, measures member satisfaction with Medicare Advantage plans—also called Medicare Part C or Part D—based on six factors (in order of importance): coverage and benefits (25%); customer service (19%); claims processing (15%); cost (14%); provider choice (14%); and information and communication (12%).

The infographic examines satisfaction indexes for Kaiser and nine additional Medicare Advantage plans.

Medicare is now reimbursing physician practices for select Chronic Care Management (CCM) services not previously eligible for reimbursement, underscoring the vital role of care management in primary care.

Physician Reimbursement for Chronic Care Management: Identifying New Practice Revenue Opportunities offers practical guidance to prepare physician practices to maximize CCM reimbursement in the year ahead.

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Infographic: Navigating Risk Adjustment Headwinds

April 28th, 2017 by Melanie Matthews

More than half of respondents (60%) to a recent survey by SCIO Health Analytics indicated that their organizations have hit at least the half way point when it comes to implementing the changes needed to support the Encounter Data Processing System (EDPS)/Risk Adjustment Payment System (RAPS), according to a new infographic by SCIO Health Analytics.

The infographic looks at where organizations are on their path for implementing changes needed to support EDPS/RAPS, the discrepancy between RAPS and EDPS scores and some predictions on the future of the Affordable Care Act.

Healthcare Trends & Forecasts in 2017: Performance Expectations for the Healthcare Industry Not in recent history has the outcome of a U.S. presidential election portended so much for the healthcare industry. Will the Trump administration repeal or replace the Affordable Care Act (ACA)? What will be the fate of MACRA? Will Medicare and Medicaid survive?

These and other uncertainties compound an already daunting landscape that is steering healthcare organizations toward value-based care and alternative payment models and challenging them to up their quality game.

Healthcare Trends & Forecasts in 2017: Performance Expectations for the Healthcare Industry, HIN’s 13th annual business forecast, is designed to support healthcare C-suite planning during this historic transition as leaders prepare for both a new year and new presidential leadership.

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Infographic: Top 5 Strategies for Managing Post-Acute Care

April 14th, 2017 by Melanie Matthews

As post-acute care costs increase, now accounting for $1 out of every $4 spent by Medicare Advantage plans, health plans are focusing on post-acute care management, according to a new infographic by CareCentrix.

The infographic examines the top five strategies healthcare organizations are using to manage post-acute care.

Medicare’s proposed payment rates and quality programs for skilled nursing facilities (SNFs) for 2017 and beyond solidify post-acute care’s (PAC) partnership in the transformation of healthcare delivery. Subsequent to the Improving Medicare Post-Acute Care Transformation Act of 2014 (IMPACT Act), forward-thinking PAC organizations realized the need to rethink patient care—not just in their own facilities but as patients move from hospital to SNF, home health or rehabilitation facility.

Post-Acute Care Trends: Cross-Setting Collaborations to Align Clinical Standards and Provider Demands examines a collaboration between the first URAC-accredited clinically integrated network in the country and one of its partnering PAC providers to map out and enhance a patient’s journey through the network continuum—drilling down to improve the quality of the transition from acute to post-acute care.

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Infographic: Implementing Value-Based Benefit Design in Medicare Advantage

December 14th, 2016 by Melanie Matthews

Implementing Value-Based Benefit Design in Medicare AdvantageOut-of-pocket Medicare Advantage costs are continuing to grow and higher cost-sharing can adversely affect health and worsen healthcare disparities, according to new infographic by the University of Michigan Center for Value-Based Insurance Design.

The infographic examines the increase in cost-sharing in Medicare Advantage plans, how this is impacting healthcare utilization and why lower cost-sharing on high-value services could impact Medicare beneficiaries.

Healthcare’s inevitable shift from volume to value-based reimbursement is reflected not only in Medicare’s alternative payment timeline but also in the waves of commercial payors now evaluating and rewarding providers on the basis of quality of care delivered rather than number of services provided. Adding to its roster of quality-centered payment models, CMS announced in 2015 plans to explore value-based reimbursement for Medicare Advantage and home health.

2015 Healthcare Benchmarks: Value-Based Reimbursement captures the healthcare industry’s reaction to payment formulas for value-added care, and how this shift away from fee-for-service is transforming care delivery and quality.

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Infographic: Risk-Ready Providers Jump Into Government Programs

April 27th, 2016 by Melanie Matthews

Providers are playing an increasingly important role in government programs. These range from active participation in the government marketplace by launching Medicare Advantage and Managed Medicaid products to indirect effects through quality programs that are (to a large extent) controlled by providers, according to a new infographic by Oliver Wyman Group.

The infographic looks at trends in provider-sponsored Medicare Advantage plans and Medicaid risk contracts and drills down into the Oregon and North Carolina markets.

With the nation’s leading accountable care organizations already testing the waters with CMS’ newest value-based reimbursement opportunity, the Next Generation Accountable Care Organization Model, healthcare organizations are evaluating how this new opportunity aligns with their value-based contracting strategy. With a looming application deadline for a 2017 start for the next round of Next Generation ACOs, the clock is ticking. And, with one approved Next Generation ACO, River Health ACO, already departing the program effective February 1st, the “Go-No Go” decision has become even more critical.

During Next Generation ACO: An Organizational Readiness Assessment, a 60-minute webinar on April 5, 2016, now available for replay, Healthcare Strategy Group’s Travis Ansel, senior manager of strategic services, and Walter Hankwitz, senior accountable care advisor, will provide a value-based, risk contract roadmap to determine organizational readiness for participation in the Next Generation ACO Model in particular and in risk-based contracts in general.

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Infographic: Value-Based Models’ Impact on Humana’s Medicare Members

November 25th, 2015 by Melanie Matthews

Members treated under the care of providers in value-based reimbursement models with Humana experienced greater quality than those treated by providers in standard Medicare Advantage settings, according to a new infographic by Humana.

This infographic examines key performance indicators for these Medicare members, including inpatient admissions per thousand, emergency room visits per thousand, assessment rates for vulnerable populations, as well as the impact of these models on HEDIS measures, CMS Star Scores and healthcare costs.

Healthcare’s inevitable shift from volume to value-based reimbursement is reflected not only in Medicare’s alternative payment timeline but also in the waves of commercial payors now evaluating and rewarding providers on the basis of quality of care delivered rather than number of services provided. Adding to its roster of quality-centered payment models, CMS announced in 2015 plans to explore value-based reimbursement for Medicare Advantage and home health.

2015 Healthcare Benchmarks: Value-Based Reimbursement captures the healthcare industry’s reaction to payment formulas for value-added care, and how this shift away from fee-for-service is transforming care delivery and quality.

Get the latest healthcare infographics delivered to your e-inbox with Eye on Infographics, a bi-weekly, e-newsletter digest of visual healthcare data. Click here to sign up today.

Have an infographic you’d like featured on our site? Click here for submission guidelines.

Infographic: Medicare Advantage Patient Satisfaction, Quality of Care

February 27th, 2015 by Melanie Matthews

Medicare Advantage beneficiaries are overwhelmingly satisfied with the coverage the plans provide, according to a new AHIP infographic.

The infographic breaks down satisfaction scores by beneficiaries among six key measures and looks at the impact of Medicare Advantage plans on readmission rates and clinical quality measures.

Physician Reimbursement for Chronic Care Management: Identifying New Practice Revenue OpportunitiesStarting this year, Medicare is reimbursing physician practices for select Chronic Care Management (CCM) services not previously eligible for reimbursement, underscoring the vital role of care management in primary care.

Physician Reimbursement for Chronic Care Management: Identifying New Practice Revenue Opportunities offers practical guidance to prepare physician practices to maximize CCM reimbursement in the year ahead.

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Which CMS 5-Star Quality Domains Are Best Candidates for Improvement?

March 5th, 2014 by Jessica Fornarotto

CMS Five-Star Rating

With an additional star in CMS Five-Star Quality Ratings System worth about $50 per member per month (PMPM), according to L.E.K. Consulting (when moving from a three- to four-star Medicare Advantage plan), health plans are anxious to fine-tune operational processes and improve their rankings. Joseph Johnson, vice president of L.E.K. Consulting, shares which of CMS’ Five-Star Rating categories could be improved.

There is some data that indicates that certain CMS Five-Star Ratings domains or categories are better candidates for improvement than others. All Medicare Advantage (MA) plans score similarly to the top 10 MA contracts, and perform better on measures directly under their control — particularly member experiences with health plans, member complaints and appeals, and customer service.

Given the relative underperformance of measures in managing chronic conditions, we believe this is an area ripe for innovation and improvement from prioritization initiatives. CMS has recognized the opportunity to further improve the measures under ‘managing chronic conditions’ and has increased its emphasis by weighting these measures more heavily relative to other domain areas.

Now I’d like to discuss how to best identify CMS Five-Star Quality Rating improvement initiatives in a rigorous and systematic manner, by looking at sample data from the performance of an HMO MA product, with thresholds for the three-, four- and five-star scores. Within a given CMS Five-Star Quality Rating measure, individual members or provider segments are seen within a given MA contract.

When looking at which providers do well, which ones see a large base of membership, and also more importantly, the measures where skew may exist across the member-provider segments or cohorts, the end goal is to drive overall performance to the next threshold. Diabetes/cholesterol control and diabetes eye exams are seen as potential good member and provider cohorts to focus on for targeted improvement opportunities. This approach lays the foundation for how to prioritize targeted star improvement efforts.

Excerpted from: A Strategic, Best Practice Approach to Improve CMS Star Quality Ratings, a 45-minute webinar