Posts Tagged ‘increase patient satisfaction’

Infographic: Patients Want a Better Healthcare Experience

September 1st, 2017 by Melanie Matthews

Patients are demanding more from their healthcare experience, according to a new infographic by MM&M. Technology can help solve these demands, but providers will likely have to make changes to the way they practice medicine to improve patient satisfaction.

The infographic lists the top five things patients say improves their satisfaction with healthcare providers and provides insight into the healthcare consumer mindset.

UnityPoint Health has moved from a siloed approach to improving the patient experience at each of its locations to a system-wide approach that encompasses a consistent, baseline experience while still allowing for each institution to address its specific needs.

Armed with data from its Press Ganey and CAHPS® Hospital Survey scores, UnityPoint’s patient experience team developed a front-line staff-driven improvement action plan.

Improving the Patient Experience: Engaging Front-line Staff for a System-Wide Action Plan, a 45-minute webinar on July 27th, now available for replay, Paige Moore, director, patient experience at UnityPoint Health—Des Moines, shares how the organization switched from a top-down, leadership-driven patient experience improvement approach to one that engages front-line staff to own the process.

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Infographic: The Improving State of the Patient Experience

June 29th, 2016 by Melanie Matthews

Redefining the patient experience is a number one priority for healthcare organizations. Modern technology goes a long way toward improving patient interactions, according to a new infographic by CDW Healthcare.

The infographic highlights some of today’s patient experience improvements.

Intermountain Healthcare’s strategic six-point patient engagement framework not only has transformed patient care delivered by the Salt Lake City-based organization but also has fostered an attitude of shared accountability throughout the not-for-profit health system.

Framework for Patient Engagement: 6 Stages to Success in a Value-Based Health System details Intermountain’s multilayered approach and how it supports its corporate mission: Helping people live the healthiest lives possible.

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Infographic: Keys to Unlocking Patient Satisfaction

May 20th, 2016 by Melanie Matthews

Healthcare providers are taking a number of steps to improve patient satisfaction, according to an infographic by PatientSafe Solutions.

The infographic outlines the keys to patient satisfaction across three patient touchpoints—face-to-face visits, online and in-office.

Intermountain Healthcare’s strategic six-point patient engagement framework not only has transformed patient care delivered by the Salt Lake City-based organization but also has fostered an attitude of shared accountability throughout the not-for-profit health system.

Framework for Patient Engagement: 6 Stages to Success in a Value-Based Health System details Intermountain’s multilayered approach and how it supports its corporate mission: Helping people live the healthiest lives possible.

Get the latest healthcare infographics delivered to your e-inbox with Eye on Infographics, a bi-weekly, e-newsletter digest of visual healthcare data. Click here to sign up today.

Have an infographic you’d like featured on our site? Click here for submission guidelines.

Infographic: Improving Patient Satisfaction

January 25th, 2016 by Melanie Matthews

Provider-led changes can have a significant impact on patient satisfaction rates, according to a new infographic by PatientSafe Solutions.

The infographic outlines how communication is key to unlocking patient satisfaction via face-to-face visits, online touchpoints and provider office interactions.

Intermountain Healthcare’s strategic six-point patient engagement framework not only has transformed patient care delivered by the Salt Lake City-based organization but also has fostered an attitude of shared accountability throughout the not-for-profit health system.

Framework for Patient Engagement: 6 Stages to Success in a Value-Based Health System details Intermountain’s multilayered approach and how it supports its corporate mission: Helping people live the healthiest lives possible.

Get the latest healthcare infographics delivered to your e-inbox with Eye on Infographics, a bi-weekly, e-newsletter digest of visual healthcare data. Click here to sign up today.

Have an infographic you’d like featured on our site? Click here for submission guidelines.

Infographic: 7 Ways to Improve Patient Satisfaction

September 12th, 2014 by Melanie Matthews

With healthcare transparency and the patient experience playing a larger role in not only the rating of healthcare organizations, but also reimbursement formulas, healthcare providers are playing closer attention to patient satisfaction levels.

Leading Reach, a patient engagement company, outlines seven strategies for healthcare providers to improve patient satisfaction levels.

7 Ways to Improve Patient Satisfaction

Value-Based Reimbursement Answer Book: 97 FAQs on Healthcare Models, Measures and MethodologyIf one trend has transformed the healthcare industry post-ACA more than any other, it is the market’s new business model rewarding value over volume. Value-Based Reimbursement Answer Book: 97 FAQs on Healthcare Models, Measures and Methodology provides a framework for healthcare’s new value proposition, with advice from thought leaders steeped in the delivery and reimbursement of value-based care.

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Infographic: Getting on Track with HCAHPS

January 22nd, 2014 by Jackie Lyons

Although increasing patient satisfaction for improved HCAHPS scores ranks high on healthcare to-do lists, 58 percent of organizations have not made investments specifically related to improving patient experience, according to a new infographic from CDW Healthcare.

This infographic also illustrates the importance of patient satisfaction, potential reasons why adoption is lagging and the key role of information technology.

Getting on Track with HCAHPS

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You may also be interested in this related resource: The Patient-Centered Payoff: Driving Practice Growth Through Image, Culture, and Patient Experience.

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