Posts Tagged ‘House Calls’

3 Priority Populations for Home Visits and 10 More House Calls Benchmarks

February 14th, 2017 by Patricia Donovan

More than half of home visits include screening for social determinants of health.

More than half of home visits include screening for social determinants of health.

Which patients should healthcare providers visit at home? A new survey on home visits identified three key populations that should receive home-based care management: the frail elderly and homebound (69 percent); the medically complex (69 percent); and individuals recently discharged from the hospital (68 percent).

In stratifying patients for these home visits, 62 percent rely on care manager referrals.

These were just two findings from the 2017 Home Visits survey conducted by the Healthcare Intelligence Network. Nearly three quarters of the survey's 107 respondents visit targeted patients at home, an intervention that can illuminate health-related, socioeconomic or safety determinants that might go undetected during an office visit.

Who's conducting these home visits? In more than half of responding programs, a registered nurse handles the visit, although on rare occasions, patients may open their door to a primary care physician (4 percent), pharmacist (4 percent) or community paramedic (3 percent).

Once inside the home, the visit is first and foremost about patient and caregiver education, say 81 percent of respondents, with an emphasis on medication reconciliation (80 percent). Fifty-nine percent also screen at-home patients for social and economic determinants of health, factors that can have a huge impact on an individual's health status.

Patient engagement, including obtaining consent for home visits, tied with funding and reimbursement issues tied as the top challenges associated with in-home patient visits.

How to know if home visits are working? The most telling success indicator is a reduction in 30-day hospital readmission rates, say 83 percent of survey respondents, followed by a drop in hospital and ER utilization (64 percent). Seventy percent of survey respondents reported either a drop in readmissions or in ER visits.

Here are a few more metrics derived from HIN's 2017 Home Visits survey:

  • Eighty-five percent of respondents believe that the use of in-home technology enhances home visit outcomes.
  • Fifteen percent report home visits ROI of between 2:1 and 3:1.
  • Eighty percent have seen clients’ self-management skills improve as a result of home visits.

Download an executive summary of results from HIN's 2017 Home Visits Survey.

NYCHHC Telehealth Success Strategy: One Hand on Heart, the Other on Phone

July 31st, 2014 by Patricia Donovan

"We transform a conversation of chronic disease into something patients can look forward to." Susan Lehrer, RN, CDE, NYCHHC House Calls.

Guided by the philosophy, "Be real to your patients, and let them be real to you," the New York City Health and Hospitals Corporation (NYCHHC) House Calls telehealth program is as committed to participants' "life bottom line" as it is to its own program ROI.

In the House Calls telehealth program for diabetics, patients' blood sugar, blood pressure and weight are transmitted via hand-size wireless modems to a team of specially trained nurses who provide feedback and education during pleasant telephone conversations at scheduled intervals.

"We transform a conversation of chronic disease into something patients can look forward to," explained Susan Lehrer, RN, CDE, associate executive director of telehealth care management. "If they're not looking forward to the call, they won't pick up."

A digital dashboard provides the telehealth nurses with a quick view of patients' vitals and individuals who may be alerting. The telehealth technology enables immediate feedback that prevents overcorrection on the part of patients, Ms. Lehrer notes, while facilitating dramatic clinical outcomes.

The telephonic exchanges augment regular patient visits and enhanced by the nurses' use of motivational interviewing. The telephonic communications are "templated" to avoid long narratives.

"Establishing that trust with patients over the phone is essential, because information received from people they believe care about them, and from people they trust, is information that is remembered," said Ms. Lehrer. "It's information that influences behavior."

Ms. Lehrer presented some of House Calls' clinical outcomes for the 2,500 patients it has serviced since the program's inception during a July 2014 webinar, Diabetic Telehealth Monitoring: The Impact of Real-Time Data on High-Risk Patients sponsored by the Healthcare Intelligence Network.

Most House Calls participants are diabetics who spend an average of two years in the program, she explained. Of a random sampling of 769 participants, 76 percent improved their A1C almost every three months. Additionally, of patients in that sampling with A1Cs between 11 and 13, 91 percent improved A1Cs by an average of 2.9 percent.

House Calls, which has experienced a side benefit of fewer appointment cancellations on the part of participants, has been so successful the program already has been rolled out for patients with heart disease; its use for the chronic obstructive pulmonary disorder (COPD) population is being discussed.

However, Ms. Lehrer is quick to point out barriers to telehealth still exist. Physicians who treat a patient with diabetes for years without seeing any real change can develop "clinical inertia," she says, although this quickly dissipates once the doctor sees a patient engaged in House Calls.

There is also the occasional patient resistant to change, and the frustration of being unable to integrate patient data into an electronic medical record (EMR).

Still, despite the program's focus on technology and results, the nurses remind themselves that at its core, House Calls is about the person at the other end of the line.

"The staff always talks about keeping our hands on our hearts so that when we speak to people, they don’t become the numbers."

Listen to an interview with Susan Lehrer here.