Posts Tagged ‘hospital ratings’

Healthcare Business Week in Review: Medicare beneficiaries, Pediatric Mental Health, Hospital Scorecards

November 8th, 2013 by Cheryl Miller

The insurance marketplace rollout continues to be problematic for many consumers, but there is some good news for Medicare beneficiaries: they are seeing significant out-of-pocket savings since the ACA was implemented, savings that will most likely continue through 2014, CMS officials say. Plus, they don’t need to sign up for the new health insurance marketplaces, as they are already covered by Medicare.

Some disturbing news from the Annual American Academy of Pediatrics: mental health diagnoses for children have jumped 30 percent in the last four years, with ADHD leading the pack, followed by anxiety, depression, and eating disorders. Mental health diagnoses run about a third higher for children with Medicaid insurance compared with commercial coverage, researchers say, and clinicians need to seek a deeper understanding as to why. More inside.

Nearly 440,000 Americans are dying annually from preventable hospital errors, making them the third leading cause of death in the United States, according to a Fall 2013 update to The Leapfrog Group Hospital Safety Score report.

The annual report, which also assigns A, B, C, D and F grades to more than 2,500 U.S. general hospitals, shows that many hospitals are making headway in addressing errors, accidents, injuries and infections that kill or hurt patients, but overall progress is slow.

The extensive report also lists the states that earned the highest and lowest grades: among them, Maine claims the number one spot for the state with the highest percentage of “A” hospitals.

A significant and growing performance gap exists between dual eligible and non-dual eligible members when it comes to CMS Five-Star Quality rating measures, according to a study from Inovalon, Inc., a leading provider of data-driven healthcare solutions.

The study finds that a significant association exists between Medicare-Medicaid dual eligible status and lower performance on specific Part C and D measure Star ratings. The results point to the integral role that income, race/ethnicity, and gender play on the HEDIS® and CMS Part D measures used in the Five-Star rating system.

It’s not too late to take our Healthcare Trends in 2014 survey; from an early surge in Medicare ACOs to the rocky introduction of ACA-mandated health insurance exchanges during a government shutdown, healthcare in 2013 has been nothing short of unpredictable. Please tell us about the last 12 months and how your organization is preparing for 2014 by completing HIN’s ninth annual survey on Healthcare Trends by November 18, 2013. You’ll receive a free executive summary of the compiled results, and your responses will be kept strictly confidential. One respondent will win a training DVD of the “2014 Healthcare Trends and Forecasts” webinar recorded on October 30, 2013.

Infographic: Rolling Out the Red Carpet to Improve Patient Satisfaction

October 2nd, 2012 by Patricia Donovan

patient satisfaction

Valet parking, online booking, concierges, turn-down service, in-room Wifi, gourmet meals…the stuff of four star hotels, right? In this case, however, we’re not talking about hospitality, we’re talking healthcare, and about the lengths to which hospitals, physician practices and payors will go to enhance that elusive yet all-important metric known as the Patient Experience.

This new infographic from the Healthcare Intelligence Network (HIN) highlights some key trends in the healthcare industry to impress V.I.P.s — Very Important Patients &#151 with its service and care delivery. Lest some of these efforts seem frivolous, it is helpful to remember two things: first, that high marks in this area drive reimbursement and bonus levels for providers. And secondly, patients and health plan members are first and foremost consumers, who won’t hesitate to take their business elsewhere in the wake of an unsatisfactory experience.

A survey last year by the Robert Wood Johnson Foundation and Harvard School of Public Health found that nearly 40 percent of consumers surveyed last year said they use hospital ratings to choose a healthcare facility.

Besides the stats shared on this infographic, here’s some additional data derived from HIN’s 2011 survey on Improving Patient Experiences and Satisfaction:

  • 81 percent of respondents have a formal program to improve satisfaction levels of patients and members.

  • 85 percent think their scores on CMS’s Hospital Compare site could be better.
  • Based on patient surveys, 80 percent say quality of care is the most important aspect of the care delivery experience, but only 7 percent are making changes in this area. Other patient gripes? Poor staff communication, say 58 percent, followed by access/wait times (42 percent).
  • More than a third — 36 percent of respondents — say it’s the physician’s job to improve patient/member satisfaction, while others assign this responsibility to the director of patient relations, administrators or nursing staff.
  • 91 percent survey patients on satisfaction with their care; in addition, 64 percent ask a random sampling of patients to complete the survey.
  • 59 percent say paper surveys mailed to patients’ homes is the favored format for administration of satisfaction surveys;

  • 50 percent of responding hospitals offer spiritual support to hospitalized patients. Other hospital perks? Wifi (50 percent) quiet time (33 percent) and spiritual support (50 percent);

We invite you to embed this infographic on your own Web site using the code that appears beneath it. Also, share it via your social media channels. A deeper dive into the latest trends to improve patient experiences and satisfaction is reflected in 2011 Benchmarks in Patient Satisfaction Strategies: Improving the Healthcare Consumer Experience.

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Other Infographics from HIN: