Posts Tagged ‘healthcare consumers’

Infographic: Healthcare Consumer Loyalty Trends

November 1st, 2017 by Melanie Matthews

Almost half (40.37 percent) of consumers are not loyal to a hospital or health system, according to a new infographic by NRC Health.

The infographic examines healthcare consumer loyalty drivers, the top reasons consumers switch doctors and hospitals, digital consumer health trends and the hospital and physician website information ranked as most useful to consumers.

UnityPoint Health has moved from a siloed approach to improving the patient experience at each of its locations to a system-wide approach that encompasses a consistent, baseline experience while still allowing for each institution to address its specific needs.

Armed with data from its Press Ganey and CAHPS® Hospital Survey scores, UnityPoint’s patient experience team developed a front-line staff-driven improvement action plan.

Improving the Patient Experience: Engaging Front-line Staff for a System-Wide Action Plan, a 45-minute webinar on July 27th, now available for replay, Paige Moore, director, patient experience at UnityPoint Health—Des Moines, shares how the organization switched from a top-down, leadership-driven patient experience improvement approach to one that engages front-line staff to own the process.

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Infographic: Healthcare Consumer Behavior and Technology

September 29th, 2017 by Melanie Matthews

Healthcare consumers are familiar with and trust cloud technology, yet nearly one in three still can not easily access their medical records, according to a report released from Ambra Health, “Era of Change: Today’s Healthcare Consumer.” The survey of over 1,100 healthcare consumers found that a whopping 97 percent across all age and gender demographics are familiar with cloud technology, yet 31 percent can not easily access their medical records and only half of those can access medical records online via their healthcare provider.

The infographic breaks down three key aspects of healthcare consumers and technology, including: finding healthcare providers online; how consumers are looking for more innovation; and moving medical imaging to the cloud.

Patient-centric interventions like population health management, health coaching, home visits and telephonic outreach are designed to engage individuals in health self-management—contributing to healthier clinical and financial results in healthcare’s value-based reimbursement climate.

But when organizations consistently rank patient engagement as their most critical care challenge, as hundreds have in response to HIN benchmark surveys, which strategies will help to bring about the desired health behavior change in high-risk populations?

9 Protocols to Promote Patient Engagement in High-Risk, High-Cost Populations presents a collection of tactics that are successfully activating the most resistant, hard-to-engage patients and health plan members in chronic condition management. Whether an organization refers to this population segment as high-risk, high-cost, clinically complex, high-utilizer or simply top-of-the-pyramid ‘VIPs,’ the touch points and technologies in this resource will recharge their care coordination approach.

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Infographic: A Tale of Two Health Consumers: Millennials vs Boomers

September 15th, 2017 by Melanie Matthews

Millennials and baby boomers account for about half of the U.S. population. But as health consumers, they have little in common, according to a new infographic by Oliver Wyman.

The infographic compares the key differences between baby boomers and millennials in terms of healthcare services and costs.

Framework for Patient Engagement: 6 Stages to Success in a Value-Based Health SystemIntermountain Healthcare’s strategic six-point patient engagement framework not only has transformed patient care delivered by the Salt Lake City-based organization but also has fostered an attitude of shared accountability throughout the not-for-profit health system.

Framework for Patient Engagement: 6 Stages to Success in a Value-Based Health System details Intermountain’s multilayered approach and how it supports its corporate mission: Helping people live the healthiest lives possible.

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Infographic: How Americans Choose Their Healthcare Providers

June 28th, 2017 by Melanie Matthews

As competition for healthcare providers increases, healthcare organizations need a clear picture of who their prospective patients are and how they search for providers, according to a new infographic by Buxton.

The infographic examines several factors that influence how healthcare consumers select providers.

Remote Patient Monitoring for Chronic Condition Management: Leveraging Technology in a Value-Based System Encouraged by early success in coaching 23 patients to wellness at home via remote monitoring, CHRISTUS Health expanded its remote patient monitoring (RPM) enrollment to 170 high-risk, high-cost patients. At that scaling-up juncture, the challenge for CHRISTUS shifted to balancing its mission of keeping patients healthy and in their homes with maintaining revenue streams sufficient to keep its doors open in a largely fee-for-service environment.

Remote Patient Monitoring for Chronic Condition Management: Leveraging Technology in a Value-Based System chronicles the evolution of the CHRISTUS RPM pilot, which is framed around a Bluetooth®-enabled monitoring kit sent home with patients at hospital discharge.

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Infographic: The Increasing Retail Mindset of Healthcare Plans

November 2nd, 2016 by Melanie Matthews

To succeed in attracting and retaining consumers, health plans need to change their focus to become more like retailers—engaging their plan members in the channels they prefer and creating an enduring value exchange, according to a new infographic by RedPoint Global Inc.

The infographic examines how health plans are expanding customer interactions with online channels, the need for multi-channel touch points and the impact of member engagement on retention.

A profitable by-product of CMS’s aggressive pursuit of value-based healthcare delivery is a menu of revenue opportunities associated with care management of the Medicare population.

Physician Reimbursement in 2016: 4 Billable Medicare Events to Maximize Care Management Revenue and Results details the ways in which Bon Secours Medical Group (BSMG) leverages a team-based care approach, expanded care access and technology to capitalize on four Medicare billing events: transitional care management, chronic care management, Medicare annual wellness visits and advance care planning.

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Infographic: The ROI of Patient Engagement

September 9th, 2016 by Melanie Matthews

Healthcare consumers want more engagement with features like text reminders and online scheduling and better customer service, including follow-up communications from providers, according to a new infographic by Kareo.

However, healthcare providers are concerned about the return on investment for patient engagement tools and technology. The infographic looks at the types of tools and technologies healthcare consumers would like to access and the financial benefit providers could expect to achieve from implementing these options.

Transformational patient-centered models emerging post-ACA are designed to succeed with a core of engaged, activated patients, yet enlistment of individuals in chronic care management, telehealth and other health enhancement interventions continues to challenge the healthcare industry.

2015 Healthcare Benchmarks: Patient Engagement documents strategies, program components, successes and challenges of engaging patients and health plan members in self-care from 133 organizations responding to the 2015 Patient Engagement survey by the Healthcare Intelligence Network.

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Infographic: Meet Today’s Healthcare Consumer

October 30th, 2015 by Melanie Matthews

Consumer engagement is increasing in three important areas—provider partnerships, online health information searches and technology use, according to findings from Deloitte’s 2015 Survey of U.S. Health Care Consumers.

A new infographic by Deloitte looks at how these trends are impacting today’s healthcare consumer.

Meet Today's Healthcare Consumer

Skyrocketing private exchange participation rates—industry estimates predict more than 40 million people may be enrolled in private insurance exchanges within three years—carry implications for health insurers in terms of how the various market segments are succeeding or failing to attract business.

Private Insurance Exchanges: Adapting Insurer Strategies to the New Marketplaces details the radical transformation underway in how employers and consumers offer and shop for coverage. It discusses the current status of private exchanges, reviews the inventory in existence today, and shares thoughts from market consultants and insurance executives on how new business strategies will be influenced by new entrants to the private exchange space and the participation of insurers and brokers.

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Infographic: Healthcare Consumer Evolution

August 20th, 2014 by Melanie Matthews

As healthcare technology and patient accountability continue to grow, healthcare consumers are taking on a much more active role in their healthcare.

This new infographic by Vitals looks at how healthcare consumers are evolving and five habits of highly-evolved patients.

Evolution of the Healthcare Consumer

The Patient-Centered Payoff: Driving Practice Growth Through Image, Culture, and Patient ExperienceLearn the steps your practice can take to reap the many payoffs of achieving high patient-centered standards without having to make a big financial investment. In The Patient-Centered Payoff: Driving Practice Growth Through Image, Culture and Patient Experience, authors Cheryl Bisera and Judy Capko, explain how healthcare professionals and organizations can thrive in the new patient-centered environment.

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