Archive for the ‘Telehealth & Telemedicine’ Category

Infographic: Virtual Health Trends

August 8th, 2016 by Melanie Matthews

With looming physician shortages, healthcare coverage expansions and increasing consumer demand for convenient care, virtual health is primed for future growth, according to a new infographic by SG2.

The infographic examines consumer demand for virtual health and the steps healthcare providers should take before implementing virtual health options.

Remote Monitoring of High-Risk Patients: Telehealth Protocols for Chronic Care ManagementReal-time remote management of high-risk populations curbed hospitalizations, hospital readmissions and ER visits for more than 80 percent of respondents and boosted self-management levels for nearly all remotely monitored patients, according to 2014 market data from the Healthcare Intelligence Network (HIN).

Remote Monitoring of High-Risk Patients: Telehealth Protocols for Chronic Care Management profiles a successful eight-year initiative by New York City Health and Hospitals Corporation's (NYCHHC) House Calls Telehealth Program that significantly lowered patients' A1C blood glucose levels.

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Infographic: Telemedicine Trends

July 29th, 2016 by Melanie Matthews

Telemedicine is a growing field that is bringing healthcare into homes via computers, tablets or smartphones, according to a new infographic by Austin Benefits Group.

The infographic examines telemedicine trends, including potential savings from telemedicine, the expected number of telemedicine patients by 2018 and telemedicine reimbursement and outcomes.

The world of digitally enabled care is exploding: the number of patients using telehealth services will rise to 7 million in 2018, according to IHS Technology; healthcare apps and 'wearables' are trending in technology circles and healthcare providers' offices; and CMS's new 'Next Generation ACO' model is expected to favor expanded telehealth coverage.

2015 Healthcare Benchmarks: Telehealth & Telemedicine delivers actionable new telehealth metrics on technologies, program components, successes and ROI from 115 healthcare organizations. This 60-page report, now in its fourth year, documents benchmarks on current and planned telehealth and telemedicine initiatives, with historical perspective from 2009 to present.

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Infographic: Telemedicine in the Physician Practice

July 8th, 2016 by Melanie Matthews

Telemedicine is quickly changing the medical practice landscape as states, insurers and employers are making it a viable option for patients. Practitioners, patients and even employers stand to gain from the many benefits of telemedicine, according to a new infographic by Chiron Health.

The infographic examines why practices should offer telemedicine, which states reimburse for telemedicine and patient interest in telemedicine.

Real-time remote management of high-risk populations curbed hospitalizations, hospital readmissions and ER visits for more than 80 percent of respondents and boosted self-management levels for nearly all remotely monitored patients, according to 2014 market data from the Healthcare Intelligence Network (HIN).

Remote Monitoring of High-Risk Patients: Telehealth Protocols for Chronic Care Management profiles a successful eight-year initiative by New York City Health and Hospitals Corporation's (NYCHHC) House Calls Telehealth Program that significantly lowered patients' A1C blood glucose levels.

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Health Coaching Success Metrics and 8 More Behavior Change Benchmarks

July 7th, 2016 by Patricia Donovan

Satisfied clients and participants on track for goal attainment are two hallmarks of a can't-lose coaching initiative.

Satisfied clients and participants on track for goal attainment are two hallmarks of a can't-lose coaching initiative.

What are the hallmarks of a winning health coaching strategy? The answer depends on what's being measured: the effectiveness of the individual coach, the participant's progress, or overall program success.

That's the feedback from 111 healthcare organizations responding to the 2016 Health Coaching Survey by the Healthcare Intelligence Network.

If you're looking to measure the health coach's success, then client satisfaction is the best indicator, say 27 percent of these respondents.

On the other hand, for a gauge of an individual's progress, look to the participant's goal attainment, report 78 percent.

This same metric—goal achievement—is also the best indicator of program success as a whole, agree 64 percent.

The May 2016 survey documented a number of other health coaching benchmarks, including the following:

  • Motivational interviewing is a coach's top tactic to effect behavior change, say 83 percent.
  • All-important ‘face time’ with coaches is plentiful: 47 percent embed or co-locate health coaches at points of care, with most onsite coaching occurring in primary care offices (50 percent) or at employer work sites (50 percent).
  • Nine percent even embed health coaches in hospital emergency rooms.
  • While a majority focuses on coaching high-risk individuals with multiple chronic illnesses, 51 percent now extend eligibility for health coaching to individuals stratified as ‘rising risk.’
  • Nearly half of respondents—48 percent—offer health coaching to patients and health plan members with behavioral health diagnoses.
  • Reflecting the surge in telehealth, 12 percent of respondents offer video health coaching sessions to clients.

Download an executive summary of the 2016 Health Coaching survey.

Infographic: Waking up with Healthcare’s Internet of Things in 2040

June 24th, 2016 by Melanie Matthews

By the year 2040, anything and everything that can be tagged with a wireless identifier will probably have one (or more). Tiny, wireless electronic devices that are attached to an object to connect it to the Internet of Things. Wireless identifier may be too restricting of a name...by that time, these devices could do a lot more than just identify an object, they could relay data on size, shape and location or receive instructions on what to do next. These devices might be powered by light, motion, radio waves, biopower or some other means. Bigger devices control the smaller ones, and they all talk together, according to a new infographic by FutureforAll.

The infographic examines what the Internet of Things for healthcare applications might be like in the year 2040.

Relieving the Costs and Consequences of Chronic Pain: A Best Practice Multimodal Approach The financial, physical and emotional toll of pain on the United States is excruciating, but Relieving the Costs and Consequences of Chronic Pain: A Best Practice Multimodal Approach offers an antidote for the 25 percent of Americans suffering daily from chronic or persistent pain and the healthcare organizations that treat them. Featuring contributions from two of pain management's foremost experts, this special report offers multi-faceted strategies in pain assessment and management to improve quality of life for the chronic pain patient, reducing healthcare utilization in the process.

In this 35-page report, Marilee I. Donovan, Ph.D., R.N., regional pain management coordinator, Kaiser Permanente Northwest, and Cheryl Pacella, D.N.P., R.N., performance improvement advisor at MassPro, describe patient-centric pain management tactics that engage the patient as an active partner and employ creative and alternative therapies and interventions.

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Infographic: Three Ways Virtual Clinics Improve Care Quality

May 30th, 2016 by Melanie Matthews

Integrated virtual care with Carena's health system partners is outperforming leading commercial providers across three quality benchmarks, according to a new infographic by Carena. Patients who access integrated virtual care experience more time with clinicians, lower prescription rates and better continuity of care than those who use commercial telemedicine providers, which are often disconnected from patients' primary care networks.

The infographic describes how health systems are meeting quality standards within their virtual clinics.

2016 Healthcare Benchmarks: Digital HealthPerson-centric health management is slowly acknowledging the device-driven lives of patients and health plan members and incorporating these tools into care delivery and management efforts.

2016 Healthcare Benchmarks: Digital Health examines program goals, platforms, components, development strategies, target populations and health conditions, patient engagement metrics, results and challenges reported by healthcare organizations responding to the February 2016 Digital Health survey by the Healthcare Intelligence Network.

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Infographic: Physician Telehealth Insight

May 6th, 2016 by Melanie Matthews

Telehealth is revolutionizing the healthcare industry. Patients are demanding services that allow them to connect to their physician no matter the time or location, according to a new infographic by the MedData Group.

The infographic provides insight into physicians' opinions of telehealth—what they see as advantages and disadvantages, and their practices' plan for offering telehealth services.

The world of digitally enabled care is exploding: the number of patients using telehealth services will rise to 7 million in 2018, according to IHS Technology; healthcare apps and 'wearables' are trending in technology circles and healthcare providers' offices; and CMS's new 'Next Generation ACO' model is expected to favor expanded telehealth coverage.

2015 Healthcare Benchmarks: Telehealth & Telemedicine delivers actionable new telehealth metrics on technologies, program components, successes and ROI from 115 healthcare organizations. This 60-page report, now in its fourth year, documents benchmarks on current and planned telehealth and telemedicine initiatives, with historical perspective from 2009 to present.

Get the latest healthcare infographics delivered to your e-inbox with Eye on Infographics, a bi-weekly, e-newsletter digest of visual healthcare data. Click here to sign up today.

Have an infographic you'd like featured on our site? Click here for submission guidelines.

HINfographic: Telehealth and Telemedicine Technologies Foster Access, Power Population Health

January 20th, 2016 by Melanie Matthews

With millennials to Medicare beneficiaries strapping on fitness trackers, visiting specialists via video, and monitoring chronic conditions at home, telehealth and telemedicine services are redefining the boundaries of healthcare delivery. A 2015 Telehealth & Telemedicine survey by the Healthcare Intelligence Network captured trends powering this burgeoning market, whose global value is expected to surpass $34 billion by 2020.

A new infographic by HIN examines the top clinical telehealth applications, the greatest barrier to telehealth implementation and details on telehealth adoption and ROI.

The world of digitally enabled care is exploding: the number of patients using telehealth services will rise to 7 million in 2018, according to IHS Technology; healthcare apps and 'wearables' are trending in technology circles and healthcare providers' offices; and CMS's new 'Next Generation ACO' model is expected to favor expanded telehealth coverage.

2015 Healthcare Benchmarks: Telehealth & Telemedicine delivers actionable new telehealth metrics on technologies, program components, successes and ROI from 115 healthcare organizations. This 60-page report, now in its fourth year, documents benchmarks on current and planned telehealth and telemedicine initiatives, with historical perspective from 2009 to present.

Get the latest healthcare infographics delivered to your e-inbox with Eye on Infographics, a bi-weekly, e-newsletter digest of visual healthcare data. Click here to sign up today.

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Guest Post: Delivering Value-Based Healthcare Starts at the Top

January 7th, 2016 by Nicholas Christiano, National Managing Partner, Healthcare, Tatum

The healthcare industry has long been characterized by change and evolution. Yet, new requirements introduced by the Affordable Care Act (ACA), as well as changing demands and expectations among patients, have created new pressures for today’s healthcare organizations. Healthcare providers that fail to address this new reality and meet the call for more value-based healthcare that focuses on the patient will struggle to remain sustainable in this changing world.

So, what can healthcare management do to prepare their organizations to deliver more customer-centric care? Although a recent study found that the vast majority of healthcare CEOs plan to improve their ability to innovate, change technology investments and better manage data, very few have made significant headway in these areas. As with any large-scale change, the move to customer-centric healthcare needs to start at the top. To ensure an effective transition, C-level executives, whether the CEO or chief medical officer (CMO), must take the lead to get their teams on board and ensure they can create a sustainable model for the future.

A New Approach to Patient Care

Today’s patients have greater choice in the care they receive, meaning that organizations that don’t provide a positive experience for their patients will struggle to compete. The onus to improve falls on the CEO and CMO, who must revamp the typical patient experience of waiting a long time, only to spend five to seven minutes with the physician. Healthcare leaders can improve the process by making the operation more like a concierge service—scheduling appointments at literal points in time to minimize waiting, enabling patients to enter their information only once and treating patients as valued customers. They should also strive to offer more flexibility by way of extended hours, home visits and telehealth programs that enable patients to have a remote, video-based conversation with their physician.

In addition to optimizing the patient experience, healthcare leaders must also change their cost structures. Rather than the typical process of determining prices behind closed doors and putting a margin on it, costs need to come down, be determined by performance and quality of service and be delivered with greater transparency. More and more, the industry is shifting to a value-based operating model. One such example is the accountable care organization (ACO) model, whereby healthcare providers join together to deliver a payment and care delivery approach that ties provider reimbursements to quality metrics, while driving down costs for an assigned patient population.

The ACO approach links payment to quality improvements that can reduce costs for patients; data from the U.S. Centers for Medicare & Medicaid Services found that the ACO model has led to savings of $417 million since the program began in 2012. As the model continues to evolve, healthcare organizations will be managing a particular portion of the population whom they see regularly. When patients are part of a healthcare organization and receive frequent care, fewer patients will need emergency room service, resulting in lower costs. The industry is increasingly moving towards value-based operating models, but as with any change, implementing the associated customer-centric practices may be easier said than done.

Best Practices to Deliver Customer-Centric Care

To ensure their organizations remain competitive and sustainable in the face of unprecedented change across the healthcare industry, the CEO and CMO must implement the strategies that can lead to positive transformation. Though large-scale changes don’t happen overnight and inevitably will be met with some resistance, healthcare leaders should consider the following best practices to deliver a customer-centric approach:

  1. Meet patients where they are: Today’s healthcare consumers increasingly expect the same level of service from their healthcare providers that they receive in other areas of life and business. Healthcare leaders must spearhead the process changes that meet this demand, by providing greater flexibility, extended hours, home visits and telehealth.
  2. Set the tone for employees: To implement effective change management and overcome employee resistance, CEOs and CMOs must provide strong guidance throughout. Working with other C-suite executives to identify transformation needs, communicate these changes, introduce tools that can facilitate the transition and explain how each employee can contribute to delivering customer-centric care is essential.
  3. Revamp cost structures: To be successful, CEOs and CMOs must deliver on two key priorities: keeping patients healthy and providing service at reasonable costs. This entails designing a fundamentally different operating model and driving down costs for activities that do not provide value – all while offering higher-quality care to their target population.
  4. Seek outside help when needed: Healthcare leaders might not always have the internal senior-level capacity and capability needed to accelerate change. Leveraging the help of an executive talent provider to ensure the organizations have the support and expertise to deliver a more customer-centric patient experience can make all the difference.

Meeting Demand for a New Level of Care

As the ACA has given more people greater access to healthcare—and more options in how they receive that care—healthcare leaders must rethink their current processes to deliver high quality care. If patients are unhappy, they can always switch to another provider. In this age of empowered patients and increased competition between providers, the CEO and CMO must communicate a transformative vision throughout their organizations. This starts with having qualified leadership at the top to guide these changes, the right technology to facilitate the processes and the best team to deliver on this goal. With these factors in place, healthcare organizations can deliver the customer-centric care necessary for success in today’s healthcare climate.


Nick Christiano

About the Author: Nick Christiano is responsible for the overall execution of the National Healthcare Practice for Tatum, a Randstad company. The Healthcare Practice provides executive leadership solutions to healthcare provider organizations, heath plans, private-equity backed bio-tech firms and affiliated organizations where subject matter expertise is critical to a successful client engagement. Christiano is recognized as a leader in the pursuit of optimum patient care, productivity, efficiencies, cost management and navigating new challenges in the healthcare field. He has an M.B.A. in MIS/Finance from the John Hagan School of Business – Iona College and a B.S. with a dual major in Computer Science/Electrical Engineering from N.Y.I.T.

HIN Disclaimer: The opinions, representations and statements made within this guest article are those of the author and not of the Healthcare Intelligence Network as a whole. Any copyright remains with the author and any liability with regard to infringement of intellectual property rights remain with them. The company accepts no liability for any errors, omissions or representations.

Two-Thirds of Healthcare Organizations Report Remote Monitoring of Patients

December 17th, 2015 by Patricia Donovan

A 2015 survey on telehealth and telemedicine practices determined that almost two-thirds of respondents remotely monitor patients, a spike in this telehealth application of about 6 percent since 2013.

Sixty-three percent of respondents to the Healthcare Intelligence Network's 2015 Telehealth & Telemedicine benchmarks study said they monitor patients remotely, with 67 percent of hospitals reporting they track patients in this manner.

The practice of remote monitoring ranked as the top clinical application of telehealth, followed by primary care e-visits (reported by 45 percent); specialty e-visits (31 percent) and health advice lines (26 percent).

Almost three-fourths of respondents to the 2015 survey expect the Centers for Medicare and Medicaid Services (CMS) to begin reimbursement for remote patient monitoring in the next 12 months.

Two-thirds of 2015 Telehealth & Telemedicine survey respondents monitor patients remotely.

Source: 2015 Healthcare Benchmarks: Telehealth & Telemedicine

Telehealth & Telemedicine

2015 Healthcare Benchmarks: Telehealth & Telemedicine delivers actionable new telehealth metrics on technologies, program components, successes and ROI from 115 healthcare organizations. This 60-page report, now in its fourth year, documents benchmarks on current and planned telehealth and telemedicine initiatives, with historical perspective from 2009 to present.