Instead, the 600-provider medical group has aligned itself closely with healthcare payment reform, applying a broad mix of patient-centered team-based care, technology and retooled care delivery systems to maximize quality and clinical outcomes and reduce spend associated with its managed patients.
Highlights of Bon Secours' patient-centered approach were presented by Jennifer Seiden, administrative director, population health, and Lu Bowman, population health market program manager, during the recent webinar, Positioning for Value-Based Reimbursement: Workforce Development for Transitional Care, Chronic Care Management, now available for on-demand replay.
"The HHS's historic announcement [of Medicare's value-based payment timeline] was a clear signal to the industry and to the market that we better align ourselves and set ourselves up for it," noted Ms. Seiden.
As far back as 2009, the prescient medical group had several pay-for-performance programs in place; in 2015, Bon Secours Good Health accountable care organization (ACO) is one of the largest participants in CMS's Medicare Shared Savings Program (MSSP).
Today, most Bon Secours tactics emanate from the principles of the patient-centered medical home (PCMH), she said, with a focus on taking a population-wide view and closely managing "below-the-waterline" patients, guiding them to the most appropriate care settings and following up on them post-discharge.
The multidisciplinary care team is so essential to this patient-centered approach Bon Secours has constructed a business case to justify the team, she added, using a "Back to Basics" ROI equation developed by Robert Fortini, vice president and chief clinical officer.
Lauding Fortini's efforts, Seiden explained the motivation behind his formula. "We had to develop a return on investment equation for the care team, because if you're an independent practice or even if you're employed, you've got to justify the expense of that additional overhead. That labor is not cheap."
Results, revenue and key metrics like the number of post-discharge office visits and readmissions are tracked via electronic dashboards and rolled into the ROI equation.
Other strategies, including integration of behavioral health, embedding of case managers (nurse navigators) and EMTs, the use of ambulatory registries to stratify high-risk patients and a foray into retail healthcare contribute to Bon Secours' impressive results, like a readmission rate of 2.08 percent for patients heavily monitored and managed by nurse navigators.
Ms. Bowman then described Bon Secours' cohesive Care Management Services, which are divided into chronic care management services and complex chronic care management services. Nurse navigators are already working with Medicare's new Chronic Care Management codes, another stepping stone in the federal payor's volume-to-value transition.
"Nurse navigators are already providing chronic care management to patients. It was the natural next step for us to utilize these care management codes. The education for our team was focused on meeting the criteria, documentation and making sure the patient is always aware of and included in the care plan, which is so important to patient-centered care," concluded Ms. Bowman.