Inefficiencies in patient access programs, including poor customer service within a call center and appointment scheduling problems, can not only impact the patient experience, but can also cause patients to seek care elsewhere.
An infographic by Kyruus looks at which points in the patient care-seeking process can pose concerns and the impact lost patients can have on an organization.
Learn the steps your practice can take to reap the many payoffs of achieving high patient-centered standards without having to make a big financial investment. In The Patient-Centered Payoff: Driving Practice Growth Through Image, Culture, and Patient Experience, authors Cheryl Bisera and Judy Capko, explain how healthcare professionals and organizations can thrive in the new patient-centered environment.
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