Archive for August, 2019

Infographic: Top 5 Hospital Performance Metrics

August 16th, 2019 by Melanie Matthews

Hospital performance assessment is complicated, and parsing through the vast quantity of financial, clinical, and quality data can be overwhelming. There are hundreds of metrics for administrators to track, and every hospital has unique performance goals. While some prioritize financial performance, others may seek to improve clinical outcomes. Effective performance tracking and data analysis can strengthen a facility’s financial performance, improve clinical outcomes, and raise quality scores, according to a new infographic by Definitive Healthcare, LLC.

The infographic outlines five essential hospital performance metrics.

Profiting from Population Health Revenue in an ACO: Framework for Medicare Shared Savings and MIPS SuccessA laser focus on population health interventions and processes can generate immediate revenue streams for fledgling accountable care organizations that support the hard work of creating a sustainable ACO business model. This population health priority has proven a lucrative strategy for Caravan Health, whose 23 ACO clients saved more than $26 million across approximately 250,000 covered lives in 2016 under the Medicare Shared Savings Program (MSSP).

Profiting from Population Health Revenue in an ACO: Framework for Medicare Shared Savings and MIPS Success examines Caravan Health’s population health-focused approach for ACOs and its potential for positioning ACOs for success under MSSP and MACRA’s Merit-based Incentive Payment System (MIPS).

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Infographic: Electronic Health Record Adoption

August 14th, 2019 by Melanie Matthews

Electronic health record adoption has increased in recent years as more and more healthcare professionals become aware of its many benefits, according to a new infographic by MedicoReach.

The infographic examines EHR adoption rates by various demographic segments and benefits and barriers to EHR adoption.

Health Analytics in Accountable Care: Leveraging Data to Transform ACO Performance and Results Between Medicare’s aggressive migration to value-based payment models and MACRA’s 2017 Quality Payment Program rollout, healthcare providers must accept the inevitability of participation in fee-for-quality reimbursement design—as well as cultivating a grounding in health data analytics to enhance success.

As an early adopter of the Medicare Shared Savings Program (MSSP) and the largest sponsor of MSSP accountable care organizations (ACOs), Collaborative Health Systems (CHS) is uniquely positioned to advise providers on the benefits of data analytics and technology, which CHS views as a major driver in its achievements in the MSSP arena. In performance year 2014, nine of CHS’s 24 MSSP ACOs generated savings and received payments of almost $27 million.

Health Analytics in Accountable Care: Leveraging Data to Transform ACO Performance and Results documents the accomplishments of CHS’s 24 ACOs under the MSSP program, the crucial role of data analytics in CHS operations, and the many lessons learned as an early trailblazer in value-based care delivery.

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Infographic: 2019 State of Health Plan Engagement

August 12th, 2019 by Melanie Matthews

Some 67 percent of healthcare consumers wish they had more control over healthcare costs, according to a new infographic by HealthSparq.

The infographic examines where the healthcare industry stands on transparency, trust, engagement and communication.

9 Protocols to Promote Patient Engagement in High-Risk, High-Cost PopulationsPatient-centric interventions like population health management, health coaching, home visits and telephonic outreach are designed to engage individuals in health self-management—contributing to healthier clinical and financial results in healthcare’s value-based reimbursement climate. But when organizations consistently rank patient engagement as their most critical care challenge, as hundreds have in response to HIN benchmark surveys, which strategies will help to bring about the desired health behavior change in high-risk populations?

9 Protocols to Promote Patient Engagement in High-Risk, High-Cost Populations presents a collection of tactics that are successfully activating the most resistant, hard-to-engage patients and health plan members in chronic condition management. Whether an organization refers to this population segment as high-risk, high-cost, clinically complex, high-utilizer or simply top-of-the-pyramid ‘VIPs,’ the touch points and technologies in this resource will recharge their care coordination approach.

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Infographic: Healthcare Service Recovery 101

August 9th, 2019 by Melanie Matthews

Leading hospitals and health systems are practicing service recovery, stepping in when customers and their family members have questions about their care, listening to their concerns when expectations fall short and rectifying issues, whenever possible. This new approach can help traditional providers remain viable in an era of increased competition, according to a new infographic by Quality Reviews, Inc.

The infographic examines why service recovery is so critical in the changing healthcare landscape.

A New Vision for Remote Patient Monitoring: Creating Sustainable Financial, Operational and Clinical OutcomesAs healthcare moves out of the brick-and-mortar traditional setting into patients’ homes and their workplaces, and becomes much more proactive, the University of Pittsburgh Medical Center (UPMC) has been expanding its remote patient monitoring program. The remote patient monitoring program at UPMC has its roots in the heart failure program but has since expanded to additional disease states across the integrated delivery system’s continuum of care.

A New Vision for Remote Patient Monitoring: Creating Sustainable Financial, Operational and Clinical Outcomes delves into the evolution of UPMC’s remote patient monitoring program from its initial focus on heart failure to how the program was scaled vertically and horizontally. Click here for more information.

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Infographic: How Nursing Shortages Can Impact Your Healthcare Bottom Line

August 7th, 2019 by Melanie Matthews

The healthcare industry is one of the fastest growing sectors in the United States, currently employing
over 18 million workers; nursing professionals make up the largest part of this sector, according to a new infographic by Rave Mobile Safety.

The infographic examines the demand for nurses and how the nursing shortages will impact the healthcare bottom line.

Improving the Patient Experience: Engaging Front-line Staff for a System-Wide Action PlanUnityPoint Health has moved from a siloed approach to improving the patient experience at each of its locations to a system-wide approach that encompasses a consistent, baseline experience while still allowing for each institution to address its specific needs. Armed with data from its Press Ganey and CAHPS ® Hospital Survey scores, UnityPoint’s patient experience team developed a front-line staff-driven improvement action plan.

During Improving the Patient Experience: Engaging Front-line Staff for a System-Wide Action Plan a 45-minute webinar, now available for replay, Paige Moore, director, patient experience at UnityPoint Health—Des Moines, shares how the organization switched from a top-down, leadership-driven patient experience improvement approach to one that engages front-line staff to own the process.

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Guest Post: Winning the War for Talent in the Healthcare Industry

August 6th, 2019 by Melanie Matthews

How can healthcare facilities recruit and retain top candidates?

It’s no secret that a “war for talent” exists in the healthcare industry, with doctors, nurses and other medical professionals being recruited to large organizations, the impact of which could have serious trickle-down ramifications to patients.

So, how can a smaller practice compete with “deep pocket” healthcare facilities to recruit and retain top candidates?

It all starts with the tried and true—competitive pay and benefits. This is not to say that offers must be at the top of the market, however they should be within market range. And with an increasing number of states and cities enacting pay equity legislation, compensation must not only be reviewed in terms of the market, but also against gender-specific compliance rules.

In terms of benefits, the “must haves” to be competitive include solid medical and retirement plans and generous paid time off. Dental, vision, life insurance and commuter benefits can help sweeten the deal for a prospective candidate. As a means of attracting top talent directly out of medical school, some healthcare practices are offering to help pay off student loans.

To many candidates —particularly millennials—providing opportunities is just as or even more important that receiving top dollar. But let’s not confuse development opportunities with providing a career path. Employers do not need to guarantee promotions; rather, top talent is typically more interested in continual learning and exposure to new experiences. By creating a culture of learning, with solid reimbursement policies for job-related training and programs, a workplace becomes that much more attractive.

The healthcare industry continues to innovate at a rapid pace, so making certain that your practice embraces up-to-date technology and best practices in the field can go a long way toward securing top talent.

Today’s applicants also takes corporate citizenship into consideration when job interviewing. The desire to work for an organization that makes a difference by giving back to the community has become a priority for many. While some larger healthcare facilities practice good citizenship with financial support only, smaller practices can up the ante with volunteer programs. This is an element of corporate culture that can genuinely resonate with a candidate.

Speaking of interviews, when dealing with a war for talent, a disciplined and strategic approach is essential. In times past, the candidate was often on the hot seat, sometimes made to feel they should be grateful for being considered for the job. Not today – while the tables have not completely turned, they have definitely moved in a different direction! Hiring managers and HR professionals within healthcare organizations should concentrate on three primary areas during the interview process:

Selling: In this hyper-competitive market, it’s crucial to sell your organization and clearly state the reasons why the candidate should come on board. The mere “this is a great place to work” spiel won’t do the trick. You need to articulate why it’s so great.

Seeing is believing: Give prospective hires a tour of your facility; show them where they would work and let them speak with potential colleagues. By doing so, there should be no doubt with the candidate as to the nature and expectations of the job.

Ask the right questions: Use open-ended behavioral questions to see if the candidate has the proper skills for the job. Questions that can be answered with a “yes” or “no” only provide a blurry snapshot of someone’s abilities. Instead consider asking “tell me about a time when you worked on a team, why were you or weren’t you successful and what was the outcome?” These behavioral questions allow candidates to paint a true picture of their behaviors in certain circumstances. And the answers are more interesting to listen to! Finally, they provide the candidate with a better experience as you are really listening to their responses.

Once the right candidate has been identified, stop shopping! A great applicant can be lost to another organization with unnecessarily drawn out and over-extensive comparison shopping. No single person is perfect for any job, but when you find an excellent candidate, hire them—if you don’t, someone else will. The healthcare field is particularly competitive and not acting quickly can cost dearly. This is not about settling; it is about recognizing and moving forward with a good fit.

Some of the best candidates come from internal referrals but avoid that outdated policy of paying out a referral bonus after a 90-day “trial period.” This type of policy was intended to prevent employees from referring subpar performing candidates, but let’s face it —no employee wants to jeopardize their own job by referring someone who is underqualified. Use referral bonuses only for specific difficult-to-fill positions; pay out the bonus as soon as the hire starts; and make the bonus substantial enough to grab employees’ attention and motivate them to take action. The paid-out bonus is certain to be less than the cost to retain a recruiting agency.

And finally, there’s nothing like a good swag bag! Every candidate should come away from the interview with a couple company-branded items. It doesn’t have to be expensive —a water bottle or mouse pad —something that makes them feel a part of the team even at this early stage. And when the job offer is extended, send a plant or gift basket (or something hobby-related you may have gleaned in the interview process) to the new hire’s home. Organizations that go this extra personal mile increase their chance of getting the desired candidate.

Amy Allen

Amy Allen

About the Author: Amy Allen, SPHR, is a partner with blumshapiro, the largest regional business advisory firm based in New England, with offices in Connecticut, Massachusetts, and Rhode Island. The firm, with a team of nearly 450, offers a diversity of services, which include auditing, accounting, tax, and business advisory services. blum serves a wide range of privately held companies, government, education, and nonprofit organizations, as well as provides non-audit services for publicly traded companies. To learn more, visit the firm at blumshapiro.com.

Infographic: Understanding Certified Health IT

August 5th, 2019 by Melanie Matthews

Health IT Certification by the Office of the National Coordinator for Health Information Technology supports clinician engagement in clinical practice improvement and care coordination activities using health IT—including participation in CMS programs, according to a new infographic by ONC.

The infographic examines 60 of the health IT certification criteria.

Health Analytics in Accountable Care: Leveraging Data to Transform ACO Performance and Results Between Medicare’s aggressive migration to value-based payment models and MACRA’s 2017 Quality Payment Program rollout, healthcare providers must accept the inevitability of participation in fee-for-quality reimbursement design—as well as cultivating a grounding in health data analytics to enhance success.

As an early adopter of the Medicare Shared Savings Program (MSSP) and the largest sponsor of MSSP accountable care organizations (ACOs), Collaborative Health Systems (CHS) is uniquely positioned to advise providers on the benefits of data analytics and technology, which CHS views as a major driver in its achievements in the MSSP arena. In performance year 2014, nine of CHS’s 24 MSSP ACOs generated savings and received payments of almost $27 million.

Health Analytics in Accountable Care: Leveraging Data to Transform ACO Performance and Results documents the accomplishments of CHS’s 24 ACOs under the MSSP program, the crucial role of data analytics in CHS operations, and the many lessons learned as an early trailblazer in value-based care delivery.

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Infographic: Is Your Physician Practice Positioned for Long-term Financial Health?

August 2nd, 2019 by Melanie Matthews

Staying financially healthy in a challenging healthcare regulatory environment means knowing how to get paid for healthcare services—from handling claim denials and underpayments to managing claim reworking, according to a new infographic by Greenway Health.

The infographic examines healthcare billing practices and secrets to financial success.

2018 Healthcare Benchmarks: Telehealth & Remote Patient MonitoringArtificial intelligence. Automation. Blockchain. Robotics.

Once the domain of science fiction, these telehealth technologies have begun to transform the fabric of healthcare delivery systems. As further proof of telehealth’s explosive growth, the use of wearable health-tracking devices and remote patient monitoring has proliferated, and the Centers for Medicare and Medicaid Services (CMS) has added several new provider telehealth billing codes for calendar year 2018.

2018 Healthcare Benchmarks: Telehealth & Remote Patient Monitoring delivers the latest actionable telehealth and remote patient monitoring metrics on tools, applications, challenges, successes and ROI from healthcare organizations across the care spectrum. This 60-page report, now in its fifth edition, documents benchmarks on current and planned telehealth and remote patient monitoring initiatives as well as the use of emerging technologies in the healthcare space.

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