Normal attrition rates for physician practices range between 10 percent and 30 percent, according to a new infographic by Solutionreach, Inc.
The infographic looks at why patients leave practices and strategies to overcome patient attrition.
UnityPoint Health has moved from a siloed approach to improving the patient experience at each of its locations to a system-wide approach that encompasses a consistent, baseline experience while still allowing for each institution to address its specific needs. Armed with data from its Press Ganey and CAHPS ® Hospital Survey scores, UnityPoint’s patient experience team developed a front-line staff-driven improvement action plan.
During Improving the Patient Experience: Engaging Front-line Staff for a System-Wide Action Plan a 45-minute webinar, now available for replay, Paige Moore, director, patient experience at UnityPoint Health—Des Moines, shares how the organization switched from a top-down, leadership-driven patient experience improvement approach to one that engages front-line staff to own the process.
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Tags: patient experience, Patient Satisfaction, physician practice trends, Physician Practices
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