Infographic: Healthcare Consumer Behavior and Technology

Friday, September 29th, 2017
This post was written by Melanie Matthews

Healthcare consumers are familiar with and trust cloud technology, yet nearly one in three still can not easily access their medical records, according to a report released from Ambra Health, “Era of Change: Today’s Healthcare Consumer.” The survey of over 1,100 healthcare consumers found that a whopping 97 percent across all age and gender demographics are familiar with cloud technology, yet 31 percent can not easily access their medical records and only half of those can access medical records online via their healthcare provider.

The infographic breaks down three key aspects of healthcare consumers and technology, including: finding healthcare providers online; how consumers are looking for more innovation; and moving medical imaging to the cloud.

Patient-centric interventions like population health management, health coaching, home visits and telephonic outreach are designed to engage individuals in health self-management—contributing to healthier clinical and financial results in healthcare’s value-based reimbursement climate.

But when organizations consistently rank patient engagement as their most critical care challenge, as hundreds have in response to HIN benchmark surveys, which strategies will help to bring about the desired health behavior change in high-risk populations?

9 Protocols to Promote Patient Engagement in High-Risk, High-Cost Populations presents a collection of tactics that are successfully activating the most resistant, hard-to-engage patients and health plan members in chronic condition management. Whether an organization refers to this population segment as high-risk, high-cost, clinically complex, high-utilizer or simply top-of-the-pyramid ‘VIPs,’ the touch points and technologies in this resource will recharge their care coordination approach.

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