Infographic: Televisits Enhance Patient Experience

Wednesday, September 13th, 2017
This post was written by Melanie Matthews

Patients are twice as likely to have had a televisit with their primary care physician than through a telemedicine service, and a majority of patients are introduced to televisits by their physicians, according to a new infographic by the Health Industry Distributors Association.

The infographic examines televisit trends, including the top three reasons patients choose a televisit instead of an office visit; televisit adoption levels; and patient satisfaction rates with televisits.

UnityPoint Health has moved from a siloed approach to improving the patient experience at each of its locations to a system-wide approach that encompasses a consistent, baseline experience while still allowing for each institution to address its specific needs.

Armed with data from its Press Ganey and CAHPS® Hospital Survey scores, UnityPoint’s patient experience team developed a front-line staff-driven improvement action plan.

Improving the Patient Experience: Engaging Front-line Staff for a System-Wide Action Plan, a 45-minute webinar on July 27th, now available for replay, Paige Moore, director, patient experience at UnityPoint Health—Des Moines, shares how the organization switched from a top-down, leadership-driven patient experience improvement approach to one that engages front-line staff to own the process.

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