Infographic: Medicare Advantage Member Satisfaction Rankings

Wednesday, August 23rd, 2017
This post was written by Melanie Matthews

Kaiser Permanente ranks highest in Medicare Advantage member satisfaction for the third consecutive year. Kaiser outperforms all other plans across five of the six factors that comprise the overall satisfaction index, according to a new infographic by J.D. Power.

The study, now in its third year, measures member satisfaction with Medicare Advantage plans—also called Medicare Part C or Part D—based on six factors (in order of importance): coverage and benefits (25%); customer service (19%); claims processing (15%); cost (14%); provider choice (14%); and information and communication (12%).

The infographic examines satisfaction indexes for Kaiser and nine additional Medicare Advantage plans.

Medicare is now reimbursing physician practices for select Chronic Care Management (CCM) services not previously eligible for reimbursement, underscoring the vital role of care management in primary care.

Physician Reimbursement for Chronic Care Management: Identifying New Practice Revenue Opportunities offers practical guidance to prepare physician practices to maximize CCM reimbursement in the year ahead.

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