Infographic: Is Your Poor Patient Experience Breaking the Bank?

Monday, July 3rd, 2017
This post was written by Melanie Matthews

Patients who receive a poor experience with a particular organization are increasingly likely to take their healthcare needs—and the revenue associated with them— to a competing facility, according to Stericycle Communications Solutions.

The infographic examines the costs associated with patient leakage and common causes of patient dissatisfaction.

UnityPoint Health has moved from a siloed approach to improving the patient experience at each of its locations to a system-wide approach that encompasses a consistent, baseline experience while still allowing for each institution to address its specific needs.

Armed with data from its Press Ganey and CAHPS® Hospital Survey scores, UnityPoint’s patient experience team developed a front-line staff-driven improvement action plan.

Improving the Patient Experience: Engaging Front-line Staff for a System-Wide Action Plan, a 45-minute webinar on July 27th at 1:30 pm Eastern, Paige Moore, director, patient experience at UnityPoint Health—Des Moines, will share how the organization switched from a top-down, leadership-driven patient experience improvement approach to one that engages front-line staff to own the process.

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