Archive for July, 2017

HINfographic: Measuring Accountable Care Success

July 31st, 2017 by Melanie Matthews

What are the hallmarks of a flourishing accountable care organization (ACO)? Robust clinical outcomes and satisfied patients, say respondents to the 2017 ACO Survey by the Healthcare Intelligence Network. Adoption of ACOs more than doubled in the last four years, and ACO leadership shifted from physician-hospital organizations to integrated delivery systems.

A new infographic by HIN examines what other measures healthcare organizations use to measure ACO success, ACO physician staff size and ACO administration trends.

The accountable care organization, or ACO, has become a cornerstone of healthcare delivery system and payment reform by raising the bar on healthcare quality and reducing unnecessary costs. There are now more than 700 ACOs in existence today, by a 2017 SK&A estimate.

2017 Healthcare Benchmarks: Accountable Care Organizations, HIN’s fourth compendium of metrics on ACOs, captures ACO operation in today’s value- and quality-focused healthcare environment. This 50-page report, now in its fourth edition, delivers actionable data from healthcare companies who completed HIN’s fourth comprehensive ACO assessment in May 2017.

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Infographic: What Benefits Do Patient Portals Offer Hospitals and Health Systems?

July 28th, 2017 by Melanie Matthews

As the use of electronic health records (EHRs) has increased, so has the functionality of patient portals that are often integrated with EHRs, according to a new infographic by UbiCare.

The infographic examines patient portal usage trends.

Understanding the factors that cause patient disengagement is a crucial first step in improving engagement rates, critical in today’s accountable healthcare systems.

Drilling into the customer comments from its Consumer Assessment of Healthcare Providers and Systems (CAHPS®) survey helped PinnacleHealth System frame the components of its patient engagement strategy…targeting patients with gaps in care and providing information and education to clinicians throughout the system on their role in increasing engagement rates.

During A Two-Pronged Patient Engagement Strategy: Closing Gaps in Care and Coaching Clinicians, a 45-minute webinar on August 17th at 1:30 p.m. Eastern, Kathryn Shradley, director of population health, PinnacleHealth System, will share her organization’s patient engagement framework, including its two-pronged approach to increase engagement rates across the health system.

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Infographic: The Prescription for Getting ROI From Analytics

July 26th, 2017 by Melanie Matthews

As the amount of patient data increases, healthcare organizations are investing in healthcare analytics solutions, according to a new infographic by IBM. To allow organizations to draw complex data insights from intricate, personal and rapidly changing data, healthcare organizations can benefit from a complete business intelligence (BI) solution.

The infographic looks at the trends driving this investment in analytics.

Health Analytics in Accountable Care: Leveraging Data to Transform ACO Performance and Results Between Medicare’s aggressive migration to value-based payment models and MACRA’s 2017 Quality Payment Program rollout, healthcare providers must accept the inevitability of participation in fee-for-quality reimbursement design—as well as cultivating a grounding in health data analytics to enhance success.

As an early adopter of the Medicare Shared Savings Program (MSSP) and the largest sponsor of MSSP accountable care organizations (ACOs), Collaborative Health Systems (CHS) is uniquely positioned to advise providers on the benefits of data analytics and technology, which CHS views as a major driver in its achievements in the MSSP arena. In performance year 2014, nine of CHS’s 24 MSSP ACOs generated savings and received payments of almost $27 million.

Health Analytics in Accountable Care: Leveraging Data to Transform ACO Performance and Results examines program goals, platforms, components, development strategies, target populations and health conditions, patient engagement metrics, results and challenges reported by more than 100 healthcare organizations responding to the February 2016 Digital Health survey by the Healthcare Intelligence Network.

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Infographic: The Benefits of Telemedicine

July 24th, 2017 by Melanie Matthews

Modern telemedicine has grown far beyond just a patient-doctor consult. From rural care to remote ICU monitoring, this far-reaching technology has become a cornerstone of digital medicine, according to a new infographic by CDW Healthcare.

The infographic looks at the benefits of telemedicine and market trends.

Real-time remote management of high-risk populations curbed hospitalizations, hospital readmissions and ER visits for more than 80 percent of respondents and boosted self-management levels for nearly all remotely monitored patients, according to 2014 market data from the Healthcare Intelligence Network (HIN).

Remote Monitoring of High-Risk Patients: Telehealth Protocols for Chronic Care Management profiles a successful eight-year initiative by New York City Health and Hospitals Corporation’s (NYCHHC) House Calls Telehealth Program that significantly lowered patients’ A1C blood glucose levels.

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Infographic: Patient Matching Errors

July 21st, 2017 by Melanie Matthews

Mistaken identities and unmatched patient healthcare records can have serious consequences, according to a new infographic by The Pew Charitable Trusts.

The infographic looks at common patient matching problems and the impact on healthcare quality and costs.

The Science of Successful Care Transition Management: Leveraging Home Visits to Improve Readmissions and ROIA care transitions management program operated by Sun Health since 2011 has significantly reduced hospital readmissions for nearly 12,000 Medicare patients, resulting in $14.8 million in savings to the Medicare program.

Using home visits as a core strategy, the Sun Health Care Transitions program was a top performer in CMS’s recently concluded Community-Based Care Transitions (CBCT) demonstration project, which was launched in 2012 to explore new solutions for reducing hospital readmissions, improving quality and achieving measurable savings for Medicare.

The Science of Successful Care Transition Management: Leveraging Home Visits to Improve Readmissions and ROI explores the critical five pillars of the Arizona non-profit’s leading care transitions management initiative, adapted from the Coleman Care Transitions Intervention®.

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Infographic: Managing Medical Data on a Blockchain

July 19th, 2017 by Melanie Matthews

Shared infrastructure for information exchange via a blockchain in healthcare can eliminate duplication of healthcare services among treating physicians and improve care coordination, according to a new infographic by Gem.

The infographic demonstrates how the blockchain is used as a common registry for medical records between providers.

Remote Patient Monitoring for Chronic Condition Management: Leveraging Technology in a Value-Based System Encouraged by early success in coaching 23 patients to wellness at home via remote monitoring, CHRISTUS Health expanded its remote patient monitoring (RPM) enrollment to 170 high-risk, high-cost patients. At that scaling-up juncture, the challenge for CHRISTUS shifted to balancing its mission of keeping patients healthy and in their homes with maintaining revenue streams sufficient to keep its doors open in a largely fee-for-service environment.

Remote Patient Monitoring for Chronic Condition Management: Leveraging Technology in a Value-Based System chronicles the evolution of the CHRISTUS RPM pilot, which is framed around a Bluetooth®-enabled monitoring kit sent home with patients at hospital discharge.

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“My Pleasure” or “No Problem”: Which Response Would Healthcare Consumers Prefer to Hear?

July 19th, 2017 by Melanie Matthews

Healthcare Scripting

How effective is scripting in the healthcare setting?

Years ago an article I read in a business magazine suggested replacing the phrase “No problem” with “My pleasure” when responding to a customer request. Attune to this language nuance, it began to irk me when someone would say “No problem” and conversely when I respond “My pleasure” a customer interaction takes a more positive spin.

Fast forward many years, and I’ve started to hear an increasing number of healthcare organizations using scripting in a variety of ways…to improve the patient experience, increase patient engagement, protect patient privacy and in a host of other circumstances.

How effective are these scripts? Can they help increase patient satisfaction and engagement? Will they have an impact on HCAHPS and HEDIS scores? What’s your experience with scripting in patient and member interactions?

Guest Post: Analytics-Backed Wearables Provide Value Through Actionable Health Insights

July 18th, 2017 by John Valiton, CEO of Reemo Health

wearables for seniors

Analytics-enabled wearables offer opportunities for chronic disease management and delivery of value-based care.

The wearable market has experienced a growth rate of more than 20 percent and is estimated to reach over 213 million units shipped worldwide by 2020, according to IDC. These numbers likely don’t come as a surprise, as wearables have become an everyday tech accessory for nearly every generation — children, Millennials, Gen X, and even seniors. In fact, research by Accenture found that 17 percent of Americans over the age of 65 use wearables to track fitness — a percentage right on track with the 20 percent of those under the age of 65 that use wearables similarly.

But, while the value of utilizing wearables to track health has been tapped for the everyday consumer, it has yet to reach its full potential. Wearables can go far beyond heart rate monitoring and counting steps — especially for seniors. These devices, when connected with a data analytics platform, can provide the valuable insights needed to not only track health in real time, but predict potential threats and optimize care according to need. And the analytic insights, integrated with previous health records, not only benefit the senior, but give professional and family caregivers a deeper look into the behavior that can improve long-term health, streamlining delivery of care by mitigating the need for trial-and-error treatment planning.

With over 50 million seniors in the U.S., this offers a huge opportunity for care facilities to provide real value to the patients they serve, whether in a senior care facility where residents are monitored on an hourly basis, or still living independently where facilities provide data insights at scheduled check-ins. But, as more facilities adopt wearable and analytic solutions, they must acknowledge the importance of using the wearable-enabled analytics platform to keep users engaged by providing value through actionable insights, rather than simply mining data and pushing it out. If there are not real benefits for both the senior and care provider, that wearable device is likely to end up in a drawer in a matter of months.

As caregivers dive into these valuable insights, they can be applied to assist with everything from chronic disease management and health event recovery to reduce the chance of post-acute readmission, to predicting potential threats based on irregularities in activity levels and vitals — allowing providers to truly delivery value-based care. For example, through the analysis of activity data, caregivers can follow the pathway to a potential fall for a senior, and proactively take steps to avoid this often traumatic event. Additionally, urinary tract infections (UTIs) are a large risk for seniors, and often occur after a 72-hour period where light activity such as walking becomes increasingly painful and trips to the restroom increase. By tracking a senior’s activity levels through a wearable device, caregivers can strategically treat those with potential UTI issues.

Through these kind of applications, truly actionable wearable data can provide immense value for both seniors and the caregivers tasked with keeping them on the pathway to a positive aging experience. And for those still living independently, the integration of response systems — such as push-of-a-button 911 dialing — within the wearable devices can provide additional value in their daily life by providing peace of mind to the senior and their loved ones, and functionality in the case of an emergency.

The use of wearables in everyday life doesn’t have to be limited to tracking a morning walk or getting reminders to stand up when you’ve been sitting for too long. If used alongside a powerful analytics platform, these devices can truly improve seniors’ quality of life, while strengthening connections with caregivers through increased visibility into seniors’ daily activities and peace of mind for loved ones. And while the wearable revolution is sweeping the nation, it truly should be about more than wearables for seniors. Wearables, backed by powerful data analytics, can become invaluable for our aging generation while providing unmatched insights for both personal and professional caregivers.

John Valiton, CEO, Reemo Health

John Valiton, CEO, Reemo Health

About the Author: John Valiton is CEO of Reemo Health, a senior health technology solution designed to empower caregivers with actionable insights to improve the aging experience. As a 20-year business development veteran and entrepreneur, Valiton has developed partnerships with many national and international companies. He has been an avid technology enthusiast since an early age, and applied his interest in all things tech at the intersection of IoT, wearable technology, healthcare and data science through his position as a strategic advisor, chief revenue officer and now chief executive officer for Reemo.

HIN Disclaimer: The opinions, representations and statements made within this guest article are those of the author and not of the Healthcare Intelligence Network as a whole. Any copyright remains with the author and any liability with regard to infringement of intellectual property rights remain with them. The company accepts no liability for any errors, omissions or representations.

Infographic: Trends in Healthcare Payments

July 17th, 2017 by Melanie Matthews

As consumers become responsible for a greater portion of healthcare costs, they are paying more attention to the price of healthcare services…with 92 percent of consumers asking for their payment responsibility prior to a provider visit, according to a new infographic by InstaMed.

The infographic examines how consumer payment trends are impacting the healthcare industry.

Healthcare Trends & Forecasts in 2017: Performance Expectations for the Healthcare Industry Not in recent history has the outcome of a U.S. presidential election portended so much for the healthcare industry. Will the Trump administration repeal or replace the Affordable Care Act (ACA)? What will be the fate of MACRA? Will Medicare and Medicaid survive?

These and other uncertainties compound an already daunting landscape that is steering healthcare organizations toward value-based care and alternative payment models and challenging them to up their quality game.

Healthcare Trends & Forecasts in 2017: Performance Expectations for the Healthcare Industry, HIN’s 13th annual business forecast, is designed to support healthcare C-suite planning during this historic transition as leaders prepare for both a new year and new presidential leadership.

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Infographic: The Future of Blockchain Technology in Healthcare

July 14th, 2017 by Melanie Matthews

Blockchains are a new data structure that creates trusted, distributed digital ledgers for assets and other data. It’s an immutable record of digital events shared peer to peer. Blockchains can only be updated by consensus of a majority of the participants in the system and, once entered, information is very hard to erase, according to a new infographic by Frost & Sullivan.

The infographic looks at the core properties of blockchains, themes for blockchain technology in healthcare and use cases, challenges and key benefits.

Health Analytics in Accountable Care: Leveraging Data to Transform ACO Performance and Results Between Medicare’s aggressive migration to value-based payment models and MACRA’s 2017 Quality Payment Program rollout, healthcare providers must accept the inevitability of participation in fee-for-quality reimbursement design—as well as cultivating a grounding in health data analytics to enhance success.

As an early adopter of the Medicare Shared Savings Program (MSSP) and the largest sponsor of MSSP accountable care organizations (ACOs), Collaborative Health Systems (CHS) is uniquely positioned to advise providers on the benefits of data analytics and technology, which CHS views as a major driver in its achievements in the MSSP arena. In performance year 2014, nine of CHS’s 24 MSSP ACOs generated savings and received payments of almost $27 million.

Health Analytics in Accountable Care: Leveraging Data to Transform ACO Performance and Results examines program goals, platforms, components, development strategies, target populations and health conditions, patient engagement metrics, results and challenges reported by more than 100 healthcare organizations responding to the February 2016 Digital Health survey by the Healthcare Intelligence Network.

Get the latest healthcare infographics delivered to your e-inbox with Eye on Infographics, a bi-weekly, e-newsletter digest of visual healthcare data. Click here to sign up today.

Have an infographic you’d like featured on our site? Click here for submission guidelines.