Infographic: The Increasing Retail Mindset of Healthcare Plans

Wednesday, November 2nd, 2016
This post was written by Melanie Matthews

To succeed in attracting and retaining consumers, health plans need to change their focus to become more like retailers—engaging their plan members in the channels they prefer and creating an enduring value exchange, according to a new infographic by RedPoint Global Inc.

The infographic examines how health plans are expanding customer interactions with online channels, the need for multi-channel touch points and the impact of member engagement on retention.

A profitable by-product of CMS’s aggressive pursuit of value-based healthcare delivery is a menu of revenue opportunities associated with care management of the Medicare population.

Physician Reimbursement in 2016: 4 Billable Medicare Events to Maximize Care Management Revenue and Results details the ways in which Bon Secours Medical Group (BSMG) leverages a team-based care approach, expanded care access and technology to capitalize on four Medicare billing events: transitional care management, chronic care management, Medicare annual wellness visits and advance care planning.

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