Infographic: Getting on Track with HCAHPS

Wednesday, January 22nd, 2014
This post was written by Jackie Lyons

Although increasing patient satisfaction for improved HCAHPS scores ranks high on healthcare to-do lists, 58 percent of organizations have not made investments specifically related to improving patient experience, according to a new infographic from CDW Healthcare.

This infographic also illustrates the importance of patient satisfaction, potential reasons why adoption is lagging and the key role of information technology.

Getting on Track with HCAHPS

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You may also be interested in this related resource: The Patient-Centered Payoff: Driving Practice Growth Through Image, Culture, and Patient Experience.

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