Infographic: The High Cost of Low HCAHPS Scores

Tuesday, November 12th, 2013
This post was written by Jackie Lyons

Approximately $850 million value-based incentives depend on HCAHPS scores, according to a new infographic from Voalte. Therefore, it is a crucial tool for hospitals to consider.

Furthermore, noise is the number one patient complaint on the HCAHPS survey. This infographic includes sample questions from the survey, other common patient complaints and specific ways for hospitals to improve their HCAHPS scores.

Caring for Veterans' Healthcare Needs

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You may also be interested in this related resource: 33 Metrics for Care Transition Management.


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