Infographic: The State of Patient Experience in American Hospitals

Tuesday, September 24th, 2013
This post was written by Jackie Lyons

With healthcare reform fostering a consumer-driven environment, patient satisfaction and experience remain top priorities for hospitals.

The main roadblocks to patient experience are a diffused focus, other organizational priorities and cultural resistance, according to a new infographic from the Beryl Institute. This infographic also looks at top hospital priorities, leaders’ perspectives on improvement, the team responsible for patient experience, how to drive and measure success, and much more.

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You may also be interested in this related resource: Improving Healthcare Team Performance: The 7 Requirements for Excellence in Patient Care.

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