Infographic: What Customers Expect from the Healthcare Industry

Wednesday, May 22nd, 2013
This post was written by Patricia Donovan

What do consumers think about the healthcare customer experience?

Top-level healthcare executives are focusing on the customer experience to compete for patient loyalty and referrals in today’s unstable healthcare market. But, before they begin, they need to understand how customers perceive healthcare companies and how the customer experience impacts their decision-making. TeleTech® performed an in-depth study of healthcare customers and examined their sentiments about the healthcare experience. Their findings are reflected in this infographic.

What Customers Expect in the Healthcare Industry

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You may also be interested in this related resource: 2011 Benchmarks in Patient Satisfaction Strategies: Improving the Healthcare Consumer Experience.

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