Infographic: Digital Impact on the Healthcare Customer Experience

Thursday, March 14th, 2013
This post was written by Patricia Donovan

Results of a new Global Customer Experience Report from Cisco found that 74 percent of consumers are open to a virtual doctor visit. The survey studied the views of consumers and healthcare decision-makers (HCDMs) on sharing personal health data, participating in in-person medical consultation versus remote care and using technology to make recommendations on personal health.

Other areas covered in the report include the role of the Internet in healthcare and the most trusted sources of healthcare information. Overall, the data indicate on healthcare demonstrate a shift in consumer attitudes toward personal data, telemedicine and access to medical information.

Digital Impact on Healthcare Customer Experience

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You may also be interested in this related resource: Transforming Health Care: The Financial Impact of Technology, Electronic Tools and Data Mining.

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