Video: 2012 Medical Home Starts Linked to Surge in Patient Satisfaction

Thursday, August 9th, 2012
This post was written by Patricia Donovan

In a week when both Blue Cross Blue Shield of Michigan and CDPHP have considerably amped up their medical home game, a new video from the Healthcare Intelligence Network (HIN) documents a rise in patient satisfaction resulting from the construction of more medical homes.

In response to HIN’s sixth annual survey on the patient-centered medical home (PCMH) model, 52 percent of healthcare organizations who took the survey said they have established medical homes for their populations. This year’s survey results also reflected the highest levels of patient satisfaction to date in the survey’s six-year history, with 82 percent reporting a rise in patient satisfaction that they link to PCMH processes.

With patients at the center of the medical home care model, monitoring their satisfaction levels along with their health helps to paint a complete picture of PCMH success.

Earlier this week, Blue Cross Blue Shield of Michigan designated another 994 practices as medical homes, making it the country’s largest PCMH effort of its kind for the fourth consecutive year.

At the end of last month, CDPHP effectively doubled its medical home initiative when it added 70 practices to its Enhanced Primary Care effort.

Narrated by HIN COO and Executive VP Melanie Matthews, HIN’s sixth annual PCMH analysis delves into ACO activity planned by responding medical homes, health IT, PCMH team members, patient education and engagement strategies, and much more. Florida Blue’s Barbara Haasis also shares some details on the payor’s statewide rollout of a medical home program.

If you prefer to read an executive summary of the survey results, download it here. A more detailed analysis is available in the HIN bookstore.

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