New Study Documents Dissatisfaction with Patient Satisfaction Scores

Monday, August 1st, 2011
This post was written by Cheryl Miller

Almost 85 percent of healthcare executives are dissatisfied with their patient satisfaction scores, according to our “Improving Patient Experience and Satisfaction” survey conducted in May 2011. But more than 80 percent of survey respondents said they have programs in place to improve satisfaction levels. We surveyed 146 healthcare organizations, and identified areas for improvement, providing details on patient satisfaction surveys, estimating the impact of programs designed to improve patient satisfaction, among other areas. Download an executive summary of the results.

Healthcare costs for U.S. employers have slowed from last year. According to the Thomson Reuters Healthcare Spending Index for Private Insurance, medical costs for people in employer-sponsored health plans decreased by nearly 3 percent from the previous year. Hospital costs showed the steepest growth, with physician costs reflecting a 3 percent year-over-year hike, and drug costs increasing by less than one percent. More in this issue of the Healthcare Business Weekly Update.

By 2015, more than 500 million smartphone users worldwide will be using mobile health and medical applications, research studies show. So it’s not surprising that the FDA is taking a closer look at some of these apps; specifically, those whose misuse could endanger their users. The FDA is currently seeking public input on its proposed approach.

It’s not too late to complete this month’s e-survey on patient registries. Respond by August 15 and you’ll receive a free executive summary of the survey results once they are compiled to learn key benchmarks and metrics for using registries to improve reimbursement and patient outcomes. You may complete the survey online. Thanks for participating!

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