New Rules: ACOs Accountable for Patient Experience

Tuesday, April 5th, 2011
This post was written by Patricia Donovan

The wait is over for CMS rules governing ACOs for Medicare beneficiaries. Besides previously socialized goals of providing higher quality and better coordinated care, the rules state that future ACOs will be held accountable for the overall patient and caregiver experience. To reduce the potential for misleading Medicare beneficiaries and to maintain program integrity, participating ACOs must adhere to strict ACO marketing guidelines.

As industry stakeholders pore over the 429-page regulations, many ACOs are already up and running. This week’s Healthcare Business Weekly Update includes plenty of resources for startup ACOs, including an overview of CMS’s Shared Savings Program and eight tips for an effective ACO infrastructure that hold up well whether you plan to participate in the federal offering or explore a commercial ACO.

The philosophy and results associated with the patient-centered medical home align closely with those of ACOs. We invite you to take our fifth annual survey on the patient-centered medical home.

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