Calls made by health coaches have six key components, defined here by Roger Reed, former executive VP and chief health officer at Gordian Health Solutions and currently a member of Onlife Health's scientific advisory board.
The telephonic coaching call has several components. First, we review information from the previous session. We're always building on what that individual has learned about themselves in a previous call. We assess the “stage of change” at every call, and try to monitor their progress in becoming more ready to make personal changes. We then update and reassess their perceived barriers to reaching their goals and see if we’re making progress in knocking those down.
We provide emotional support, informational support and encouragement. We highlight their strengths, promote commitment and encourage them to continue with self-evaluation. It becomes a collaborative process between the coach and the individual to re-set clear, specific, personalized, short-term and long-term goals, and the individual must take ownership and accountability for those.
Before the call ends, the individual can always ask questions or schedule an ad-hoc coaching call if they need to.