The Latest Healthcare Satisfaction Levels

Monday, August 18th, 2008
This post was written by Melanie Matthews

This week brings more evaluations of the healthcare industry in general and primary care in particular. A new study from The Commonwealth Fund finds that most Americans are dissatisfied with the U.S. healthcare system — 82 percent think it should be fundamentally changed or completely rebuilt. A common complaint is access to healthcare — nearly three out of four of the 1,000 consumers surveyed (73 percent) said they had a difficult time getting timely doctors’ appointments, phone advice or after-hours care without having to go to the ER.

This echoes a recent assessment of primary care by healthcare organizations — who reported to us that reimbursement, access and health IT are the greatest challenges facing PCPs. You can download a complimentary summary of responses from the more than 130 hospitals, health systems, physician practices, health plans and others who took our recent e-survey on the state of primary care. The summary offers 10 ideas to rouse your organization from primary care inertia.

Duke Ellington said, “A problem is a chance to do your best.” A starting point might be The Commonwealth Fund report that grew out of their study, which outlines a seven-point plan for creating a better healthcare system with higher quality and better efficiency. Areas of focus are payment reform, patient incentives, regulatory changes, accreditation, provider training, government infrastructure support and health IT.

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