Archive for June, 2007

Attention Health Coaches: Want to be Coached?

June 22nd, 2007 by Melanie Matthews

If you’re a health coach who’s been contemplating a behavior change, here’s your chance to be coached yourself. During a July 18, 2007 HIN audio conference on health coaching and positive psychology, Margaret Moore, Wellcoaches CEO, will conduct a 20-minute live coaching demo to illustrate best practices in coaching. A volunteer will be chosen from conference registrants, and will have a chance to speak with Ms. Moore before the conference.

We’re excited and admittedly a little nervous about this premise, but we’re confident it will add value to the audio conference. Ms. Moore has conducted dozens of live coaching demos in the last few years, and she says that nothing compares to hearing a live interaction. If you’re even slightly interested in volunteering, listen to Moore describe the ideal volunteer “client.”

Have questions? Call us toll-free at 888-446-3530.

Making Contact with Medicaid Members

June 21st, 2007 by Melanie Matthews

When it comes to making contact with its Medicaid members in Illinois, field work is the name of the game for McKesson Health Solutions. In a recent interview, Caryn Jacobi, McKesson’s associate V.P. of operations for Illinois, said that a presence in emergency departments to reduce unnecessary utilization among members and the placement of communication teams in 24 geographical locations around the state is proving successful for McKesson. Other efforts include a 24-hour triage line for members and mailings, phone calls and field visits. Click here to listen to Jacobi’s comments online.

Jacobi and Dr. Philip Bonaparte, chief medical officer, Horizon NJ Health, will describe how their respective organizations target and engage Medicaid enrollees for participation and success in disease management programs during a July 25, 2007 audio conference, The Medicaid Population: Identifying, Locating and Engaging a Hard-to-Reach Population for Disease Management Success.

The Impact of Retail Clinics

June 14th, 2007 by Melanie Matthews

Retail clinics are one of the hottest trends right now in the healthcare industry. Of the 65 healthcare providers that responded to HIN’s e-survey on retail clinics, 58.5 percent of them viewed retail clinics as an opportunity for their businesses rather than a threat. Now that I know a little more about these facilities, I can see why they are so popular and why their numbers are increasing nationwide.

Retail clinics seem to fit in perfectly with the fast-paced society we live in today. Who has time to wait in waiting rooms, only to be called into the examining room to wait some more? After all that waiting, patients are often directed to the pharmacy to fill a prescription. By that time, a valuable morning or afternoon is spent, not to mention a lot of cash.

Retail clinics are the modern man’s (or woman’s) alternative to the traditional doctor’s visit. This culture is all about saving time and saving money—two of retail clinics’ biggest selling points.

However, in a recent HIN e-survey, some providers referred to retail clinics as a “doc-in-a-box,” and raised questions about the quality of care retail clinics can give to patients, saying the nurse practitioners and physician assistants operating such facilities do not have the ongoing relationship that patients are likely to have with their PCPs.

Studies predict that by the end of next year, there will be close to 3,000 retail clinics operating nationwide. In fact, recently, Great-West Healthcare, a national employee benefits provider, has taken on MinuteClinic, the pioneer and largest provider of retail healthcare in the United States, as a participating provider.

It will be interesting to see the reaction to such clinics, from a consumer’s point of view as well as from the healthcare industry. Will this phenomenon continue to catch on with the rest of the country like it has been thus far? Or will people tend to stick to their traditional and familiar means of healthcare? We’ll have to wait and see what 2008 holds for retail clinics.

Advances in Predictive Modeling Aid Health Coaching Efforts

June 11th, 2007 by Melanie Matthews

Health coaching is a delicate balance between human interaction and technology. In a recent interview, John Harris, senior vice president of the Health Support Division of Healthways, said that both science and human nature play a part in the success of Healthways’ telephonic care support for diabetes patients.

Harris also said that even though the program is from Healthways’ care management side, he believes that the same results would apply to a coaching effort, since any time a human intervenes with another human, the chances of success go up considerably. According to John, an individual’s learning style and risk levels are also factors in determining whether a Web-based or telephonic coaching system would be most effective. John also explains how advances in predictive modeling allow healthcare organizations to find candidates earlier and provide more compelling evidence of the need for a coaching intervention.
Click here to listen to Harris’ comments online.

Harris and Sean Slovenski, president and CEO, Hummingbird Coaching Services, will describe how to effectively capture and integrate multiple data sources to identify potential clients for health coaching and how to effectively use that information to achieve health coaching success during a June 13, 2007 audio conference, Building a Health Management IT Platform for Health Coaching.