In Care Coordination of Medically Vulnerable Homeless Patients, Housing is a Form of Healthcare

January 17th, 2017 by Patricia Donovan

Chronic Care Plus recuperative care reduced ER visits by homeless patients by 84 percent, and avoided nearly $3 million in medical costs.

Most patients discharged from the hospital ultimately return to a secure home environment. Not so homeless or unstably housed patients; disconnected from healthcare and their community, their lack of stable housing compounds their medical difficulties following a hospital stay.

Enter Chronic Care Plus (CCP), a safety net recuperative care program in California whose mission is to bridge this gap between hospital discharge and permanent supportive housing for homeless patients, or "Joes," as Illumination Foundation Founder and CEO Paul Leon characterized his client profile during a recent presentation.

"I'm sure you can identify the 'Joes' in your neighborhood," Leon told participants during Intensive Care Coordination for Healthcare Super Utilizers: Community Collaborations Stabilize Medically Vulnerable Homeless Patients, a December 2016 webinar now available for replay. "They've come into the ER but are never quite connected with either a federally qualified health clinic (FQHC), your own hospital clinic or any available resources in your community."

The CCP program not only provides housing for recently discharged homeless or unstably housed individuals in model or dormitory-like settings but also reconnects them to the healthcare continuum. The program then wraps clients in a plethora of services, including housing placement, financial literacy, job placement, transportation and behavioral health support.

Back in 2008, Leon's organization was one of only about seven in the nation to provide recuperative care (also known as medical respite care). Recuperative care is care to homeless persons recovering from an acute illness or injury, no longer in need of acute care but unable to sustain recovery if living on the street or other unsuitable place, Leon explained. Today there are about 80 such programs in the United States.

Since then, his foundation created standards and best practices, and in 2013 launched CCP—"recuperative care on steroids, with tightly wrapped social services and a longer length of stay," Leon explained.

Originating as an ED diversion pilot aimed at 20 of the highest users of a local hospital ER, CCP has transformed discharge planning for the homeless and has served more than 2,500 patients since its inception.

During the presentation, Leon shared a host of program analytics, including recuperative care criteria client demographics and CCP statistics on medical, behavioral health, housing and other services provided. He also shared CCP's future plans, and some of the program's barriers and challenges, including medical management education and closing gaps in social services.

In terms of program outcomes, CCP has amassed significant savings as it closes gaps in care and reduces healthcare utilization, including 322 fewer ER visits by this population (a 84.3 percent decrease) and $2.8 million in medical cost avoidance at three participating hospitals.

"For Orange County hospitals as a total, we estimate that there was $5.2 million of savings," added John Kim, grants director of the Illumination Foundation. "If we compare the year prior on an annualized cost basis, that comes to over $7 million of savings to Orange County hospitals."

Click here for an interview with Paul Leon on Chronic Care Plus's challenges and lessons learned as it connects its medically vulnerable homeless to social services.

Infographic: Maternity Episodes of Care

January 16th, 2017 by Melanie Matthews

Maternity Episodes of CareThe cost of maternity care varies significantly by payer (commercial or Medicaid), by type of birth (vaginal or cesarean section), and by setting (hospital or birth center). Too often, women are not experiencing optimal outcomes in maternity care despite the significant resources spent, according to a new infographic by the Health Care Payment Learning & Action Network.

The infographic examines how an episode of care could be applied to maternity care—from an episode timeline for prenatal through postpartum care; episode parameters; operational considerations; and maternity care design elements.

Horizon Blue Cross Blue Shield of New Jersey (BCBSNJ) has awarded $3 million to 51 specialty medical practices as part of a shared savings arrangement through the company's Episodes of Care (EOC) program. The doctors, in five different specialty areas, earned the payments by achieving quality, cost efficiency and patient satisfaction goals in 2014 while treating more than 8,000 Horizon BCBSNJ members. As the largest commercial payor of Episodes of Care in the United States, Horizon BCBSNJ recently reported far lower hospital readmission rates and improved clinical outcomes for members in its EOC practices versus non-EOC practices in 2014.

During Episodes of Care: Improving Clinical Outcomes and Reducing Total Cost of Care Through a Collaborative Payor-Provider Relationship, a March 31, 2016 webinar, available for replay, Lili Brillstein, director of the Horizon EOC program, shares the details behind the health plan's EOC program, from the episodes they have bundled to the goals and results from the program.

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Infographic: Why You Need to Leverage IoT in Healthcare

January 13th, 2017 by Melanie Matthews

Despite the healthcare industry experiencing steady growth year-over-year, many healthcare and healthcare information technology (HHIT) providers are beginning to see the cracks in their traditional business models, according to a new infographic by the Technology Services Industry Association (TSIA).

The infographic outlines the various ways HHIT organizations can embrace the Internet of Things (IoT) through smart, connected products to capture new revenue streams, including optimized customer processes, and improved business outcomes.

Why You Need to Leverage IoT in Healthcare

Real-time remote management of high-risk populations curbed hospitalizations, hospital readmissions and ER visits for more than 80 percent of respondents and boosted self-management levels for nearly all remotely monitored patients, according to 2014 market data from the Healthcare Intelligence Network (HIN).

Remote Monitoring of High-Risk Patients: Telehealth Protocols for Chronic Care Management profiles a successful eight-year initiative by New York City Health and Hospitals Corporation's (NYCHHC) House Calls Telehealth Program that significantly lowered patients' A1C blood glucose levels.

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Social Determinants of Health: Does Technology Connect or Isolate?

January 12th, 2017 by Patricia Donovan
social isolation

Only half of Americans with two or more chronic conditions actually go online.

Social determinants are areas of health that involve an individual’s social and environmental condition as well as experiences that directly impact health and health status. Here, Dr. Randall Williams, chief executive officer, Pharos Innovations, examines why, contrary to popular thought, technology advances may actually increase the gap between social connectedness and social isolation for certain populations.

In the age of the Internet, technology itself may become a barrier to being connected with others through social interactions. The Pew Research Center has done some nice work on health and the Internet. It turns out that three quarters of adults in the United States go online. That's probably not all that surprising, but what's more nuanced in this data is that the Internet access of individuals in the United States actually differs, depending on whether or not those individuals suffer from chronic health conditions.

It turns out that of Americans who have two or more chronic conditions, which by the way represents the vast majority of the Medicare population, only half go online. As it turns out, the very same groups that suffer most from social determinants of health, and not just from social isolation, also have the highest rates of chronic disease. And according to this research, they are the ones most likely to NOT have access to the Internet. This is called the Internet Divide.

We might be encouraged by the prevalence and penetration of mobile technologies, and maybe those would be the great bridge over the Internet Divide. Unfortunately, that may not be the case yet. According to this same Pew research, 90 percent of Americans who don't have a chronic condition actually own a cellphone. However, if you do have two or more chronic conditions, that number drops down pretty dramatically to 70 percent. That finding is a bit better than Internet access, but certainly not ubiquitous. If you look at those who have a cellphone, only 23 percent of them actually access text-messaging technologies on their cellphones, and smartphone apps fall well below that.

Source: Social Determinants and Population Health: Redesigning Care Management to Bridge Clinical and Non-Medical Services

social determinants of health

In Social Determinants and Population Health: Redesigning Care Management to Bridge Clinical and Non-Medical Services, care teams will learn that by asking patients the right questions and listening carefully to their responses, they can begin to identify and address social determinants, dramatically impacting patient outcomes as well as their own financial success under value-based care.

Infographic: Patient Communication Compliance

January 11th, 2017 by Melanie Matthews

Communication with current and potential patients is pivotal to maintaining and growing your practice, but your practice must ensure that you are compliant in all of your communication points with HIPAA, FDA and FTC rules, according to a new infographic by Response Mine.

The infographic touches on all points of patient communication—from digital advertising and marketing to scheduling appointments and patient reminders—to help practices protect patient information and stay compliant.

Patient Communication Compliance

Framework for Patient Engagement: 6 Stages to Success in a Value-Based Health SystemIntermountain Healthcare's strategic six-point patient engagement framework not only has transformed patient care delivered by the Salt Lake City-based organization but also has fostered an attitude of shared accountability throughout the not-for-profit health system.

Framework for Patient Engagement: 6 Stages to Success in a Value-Based Health System details Intermountain's multilayered approach and how it supports its corporate mission: Helping people live the healthiest lives possible.

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Infographic: Social Determinants of Health

January 9th, 2017 by Melanie Matthews

Health IT data platforms and delivery systems are increasingly including social determinants of health into population health management goals, and many public-private initiatives are advancing and fine-tuning ways to gauge impact and improvement, according to a new infographic by Philips Wellcentive.

While addressing social determinants of health is an effective strategy to impact population health, it requires focused collaboration. The infographic details six promising examples of current programs and stakeholders.

Social Determinants of Health

Social Determinants and Population Health: Redesigning Care Management to Bridge Clinical and Non-Medical ServicesAlthough nearly three-fourths of health outcomes are determined by social determinants, few clinicians can ably identify those patients facing challenges related to social and environmental conditions or other experiences that directly impact health and health status.

In Social Determinants and Population Health: Redesigning Care Management to Bridge Clinical and Non-Medical Services, care teams will learn that by asking patients the right questions and listening carefully to their responses, they can begin to identify and address social determinants, dramatically impacting patient outcomes as well as their own financial success under value-based care.

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At MACRA Launch, Think Like a MIPS Top Performer

January 9th, 2017 by Patricia Donovan
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A focus on quality activities like influenza vaccines is a good starting point for MIPS performance improvement.

With the opening of the first Quality Payment Program performance period on January 1, 2017, many eligible healthcare providers have picked their MACRA participation pace and begun to collect performance data. In certain cases, Merit-based Incentive Payment System (MIPS) top performers and MIPS exceptional performers potentially could fare better than Advanced Alternative Payment Model (APM) practices. Here, Barry Allison, chief information officer, the Center for Primary Care, describes some ways clinicians can aspire toward MIPS top performer or exceptional performer status.

According to the Centers for Medicare and Medicaid Services (CMS), a MIPS top performer must be one standard deviation point above the mean, as far as the total cost of care for the patient as well as for the quality metrics reported to CMS. This illustrates why it is critical to look at your organization's Quality and Resource Use Report (QRUR) data. From looking at our own QRUR data internally, we want to be in the 90th percentile or higher for things like annual flu shots, influenza vaccines, Pneumovax® vaccinations, or Prevnar® vaccinations in conjunction with the Pneumovax 23.

These are very key points. For most EHRs and registries, if you look at quality, that 60 percent that CMS will review in MACRA’s first year, those are the activities where you should aim to report at the high end. I would recommend anywhere from 88 percent and upwards, but my minimum would be reporting on 90 percent of areas where you can use technology to deploy a short message service (SMS) outreach campaign for influenza vaccines or similar tasks.

You want to make sure that in the areas considered low hanging fruit, that you’re either rendering those services, or if you don’t render those types of services, you direct the patient toward a Medicare provider or provider that does render those services and from whom Medicare receives that information.

Let’s take flu shots, for example. Even though your particular practice may not render that service, you should refer your patients somewhere that does administer the shots. You want to refer that patient somewhere where you know that claim will be filed to Medicare, because through their attribution methodology, you’re still that patient’s primary care provider. You still get credit right now for that quality element, even though you may not have administered the shot.

Source: Physician Chronic Care Management Reimbursement: Roadmap to MIPS Success Under MACRA

http://hin.3dcartstores.com/Home-Visits-for-Clinically-Complex-Patients-Targeting-Transitional-Care-for-Maximum-Outcomes-and-ROI_p_5180.html

Physician Chronic Care Management Reimbursement: Roadmap to MIPS Success Under MACRA describes how early adoption of Medicare's CCM Reimbursement program enhanced the Center's MACRA-readiness, laying the foundation for success under the Merit-based Incentive Payment System (MIPS) path.

Infographic: The Opioid Burden on Hospitals

January 6th, 2017 by Melanie Matthews

The nation's opioid epidemic resulted in a 64 percent increase in opioid-related hospital stays between 2005 and 2014. However, hospital rates varied widely by state, according to a new infographic by the Agency for Healthcare Research & Quality.

The infographic shows the states with the highest and lowest rates in 2014.

Infographic: The Opioid Burden on Hospitals

Behavioral Health Patient Engagement: Using Motivational Interviewing Techniques and Strategies To Improve OutcomesAs the critical role of an engaged, activated healthcare consumer becomes more apparent in a value-based healthcare system, healthcare organizations are focusing on patient engagement and activation programs.

In a recent industry survey on trends in patient engagement, healthcare organizations reported that behavioral health conditions presented a particular challenge to patient engagement initiatives. However, there is robust evidence that motivational interviewing is a powerful approach for treating substance abuse, anxiety and depression.

Behavioral Health Patient Engagement: Using Motivational Interviewing Techniques and Strategies To Improve Outcomes, a 45-minute webinar now available for replay, Mia Croyle with the University of Wisconsin School of Medicine and Public Health shares key learnings from patient engagement initiatives targeted at patients with behavioral health conditions.

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Infographic: Growth Opportunities for Healthcare Big Data

January 4th, 2017 by Melanie Matthews

The healthcare industry has been a laggard in Big Data adoption as compared to other verticals and continues to battle challenges around interoperability, budget constraints, and insufficient strategic planning and change management, according to a new infographic by Frost & Sullivan.

However, the intent to leverage the power of Big Data is evident across all industry stakeholders, including governments, payers, providers, suppliers (pharmaceutical, medical devices, and technology companies), and consumers. The goal is to make healthcare more predictive and prescriptive through meaningful information and insights. Big Data and analytics will play a key role in this direction, with the most important areas of application being population health management, clinical decision support, and real-world data.

The infographic drills down on the need for big data in healthcare, the changing roles of industry stakeholders and the big data opportunities.

Growth Opportunities for Healthcare Big Data

Health Analytics in Accountable Care: Leveraging Data to Transform ACO Performance and Results Between Medicare's aggressive migration to value-based payment models and MACRA's 2017 Quality Payment Program rollout, healthcare providers must accept the inevitability of participation in fee-for-quality reimbursement design—as well as cultivating a grounding in health data analytics to enhance success.

As an early adopter of the Medicare Shared Savings Program (MSSP) and the largest sponsor of MSSP accountable care organizations (ACOs), Collaborative Health Systems (CHS) is uniquely positioned to advise providers on the benefits of data analytics and technology, which CHS views as a major driver in its achievements in the MSSP arena. In performance year 2014, nine of CHS's 24 MSSP ACOs generated savings and received payments of almost $27 million.

Health Analytics in Accountable Care: Leveraging Data to Transform ACO Performance and Results examines program goals, platforms, components, development strategies, target populations and health conditions, patient engagement metrics, results and challenges reported by more than 100 healthcare organizations responding to the February 2016 Digital Health survey by the Healthcare Intelligence Network.

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Infographic: Patient Attribution Guide for Population-based Payment Models

January 2nd, 2017 by Melanie Matthews

Patient Attribution Guide for Population-based Payment Models

Patient attribution is a foundational component of population-based payment (PBP) models, which are based on a simple concept: providers accepting accountability for managing the full continuum of care for their patients, according to a new infographic by the Health Care Payment Learning and Action Network.

The infographic outlines the key steps in patient attribution.

Chronic Care Management Reimbursement Compliance: Physician Requirements for Value-Based RevenueBeyond providing added revenue, billing via Medicare Chronic Care Management (CCM) CPT codes helps to bridge physician practices to value-based care delivery models like the accountable care organization (ACO) or patient-centered medical home (PCMH). Use of the CCM codes is also an opportunity to launch or enhance a chronic care management program. According to 2015 market data, nearly half of responding healthcare organizations lack a formal chronic care management structure, leaving critical reimbursement dollars on the table.

However, practices poised to bill under CCM codes must contend with vague guidance from CMS in certain areas and conflicting interpretations from outside sources on CCM implementation.

Chronic Care Management Reimbursement Compliance: Physician Requirements for Value-Based Revenue sets the record straight on CCM reimbursement compliance, offering strategies for navigating obstacles and meeting requirements.

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