Tag Archives: telephonic case management

Cultural Competency Between Case Manager and Patient Breeds Engagement, Retention

Communicating with vulnerable patients effectively, whether it’s about medication non-adherence, or simply what is or isn’t working, requires a certain level of cultural competency between the case manager and patient, says Jay Hale, LPC, CEAP, director of quality improvement and … finish reading Cultural Competency Between Case Manager and Patient Breeds Engagement, Retention

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10 Characteristics of CDPHP’s Embedded Case Management Model

Following in the footsteps of Geisinger Health System’s embedded case manager model, Capital District Physicians Health Plan (CDPHP’s) Enhanced Primary Care effort used embedded nurse case managers to move from a provider-centered to a patient-centered model. The model helped to … finish reading 10 Characteristics of CDPHP’s Embedded Case Management Model

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