Tag Archives: improving patient satisfaction

8 Percent Fewer ER Visits for Patients Treated in Patient-Centered Medical Home

Patient-centered medical Homes (PCMHs) reduce emergency department visits for the chronically ill by nearly 8 percent, according to a study authored by Independence Blue Cross (Independence) and CTI Clinical Trial and Consulting Services (CTI), and published by Health Services Research. … finish reading 8 Percent Fewer ER Visits for Patients Treated in Patient-Centered Medical Home

Posted in affordable care act, Avoidable Hospitalization, Care Coordination, Care Transitions, Case Managers, Case Managers and the Patient Experience, electronic health records (EHRs), Patient-Centered Medical Home | Tagged , , , | Leave a comment

6 Drivers of Successful Dual Eligibles Care Management

Successful care management of dual eligibles, a population that constitutes about 9 million individuals in the United States, presents specific, multiple challenges, explains Timothy C. Schwab, MD, FACP, is chief medical officer of SCAN Health Plan. One key to success … finish reading 6 Drivers of Successful Dual Eligibles Care Management

Posted in Care Coordination, Care Transitions, Case Managers, Case Managers and the Patient Experience, Medication Adherence, Patient Satisfaction | Tagged , , , | Leave a comment

5 Characteristics of a Value-Based Physician Compensation Model

While there is no ‘one size fits all’ physician reimbursement model, some methods, like risk-adjusting populations and ensuring colleague satisfaction, have proven integral in today’s value-based healthcare sphere. Here, Cynthia Kilroy, senior vice president of provider strategy and business development … finish reading 5 Characteristics of a Value-Based Physician Compensation Model

Posted in affordable care act, Care Coordination, Health Risk Assessment and Stratification, Healthcare Costs, Physician Alignment | Tagged , , , | Leave a comment

Patient Surveys Can Help Improve Quality of Life, Outcomes

Completing a quality-of-life questionnaire at a healthcare provider’s office could help patients live longer and better, according to a statement from the American Heart Association (AHA). Patient surveys can help reveal depression, which can significantly worsen cardiovascular (CV) health, but … finish reading Patient Surveys Can Help Improve Quality of Life, Outcomes

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7 Objectives for Healthcare Consumer Engagement

The engagement team for Horizon Blue Cross Blue Shield of New Jersey is charged not only with identifying tools to engage patients in the latest models of care, such as the patient-centered medical home (PCMH) and the accountable care organization … finish reading 7 Objectives for Healthcare Consumer Engagement

Posted in Accountable Care Organizations, Patient-Centered Medical Home, Prevention and Wellness, Primary Care | Tagged , , , | Leave a comment

4 Rules for Using Registries to Identify Gaps in Care

Registries can be particularly useful in population health management, particularly when used for patients with diabetes, who necessitate separate categories, explains Gregory Spencer, MD, FACP, chief medical officer with Crystal Run Healthcare. Diabetic patients on Coumadin®, for example, need to … finish reading 4 Rules for Using Registries to Identify Gaps in Care

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Case Managers Positively Impact Patient Experience and Satisfaction

Case managers continue to positively impact healthcare delivery. According to 19 percent of respondents to our recent survey on improving patient experience and satisfaction who said that case managers were primarily responsible for this area of care, 90 percent said … finish reading Case Managers Positively Impact Patient Experience and Satisfaction

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Video Ethnography Reduces Hospital Readmission Rates for Elderly Heart Patients

Videotaping vulnerable patients and their caregivers in their care settings and analyzing their interactions helped to reduce those patients’ readmission rates by nearly 5 percent, reports Kaiser Permanente in a new paper published in Health Affairs. Hospital readmission rates at … finish reading Video Ethnography Reduces Hospital Readmission Rates for Elderly Heart Patients

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Consumer Reports Publishes First Patient Experience Ratings of Primary Care Practices

Consumer Reports (CR) and Massachusetts Health Quality Partners (MHQP) have jointly released the results of patient experience ratings of selected primary care physician groups in the Massachusetts area. It is the first time CR has published such a ratings report, … finish reading Consumer Reports Publishes First Patient Experience Ratings of Primary Care Practices

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5 Benchmarks to Monitor Case Manager Productivity

Monitoring patients’ visits and no-shows are some of the ways embedded or co-located case manager productivity can be assessed, explains Robert Fortini, PNP, vice president and chief clinical officer at Bon Secours Health System. Question: What are some productivity benchmarks … finish reading 5 Benchmarks to Monitor Case Manager Productivity

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