Better Communication Key to Lowering Healthcare Costs, Improving Patient Experience: Survey

Strengthening communication between caregivers and patients should be a top priority for reducing healthcare costs and improving patient experience, according to a new poll of U.S. healthcare quality improvement professionals conducted by ASQ, a global network of resources and experts.

Payment and regulatory systems and fragmented care were cited as top hurdles in achieving patient-centered care, researchers noted. Fragmented communication between care sites was also cited as a top barrier to efficient transitions of care for respondents to the Healthcare Intelligence Network’s fourth comprehensive Care Transition Management survey, conducted in February 2015. Technology offered a leg up by way of telehealth and remote monitoring, respondents said; 75 percent of respondents said they transmitted patient discharge or transition information via electronic medical records (EMRs).

ASQ survey participants ranked the following factors as key to improving patient experience as well as reducing costs and increasing profitability for healthcare organizations:

  • Strong leaders who prioritize a patient-centered philosophy among staff and promote an organized system where patients know what to expect and when (67 percent);
  • Viewing patient experience and service delivery as equal priority to financial and clinical performance measures (60 percent); and
  • Ease of access to treatment across the entire continuum of care (via accountable care organizations, etc.) (52 percent).

ASQ researchers cited recent studies that found that physicians spent less than 10 minutes with patients during an office visit.

Source: ASQ, April 16, 2015

Accountable Care Strategies to Improve Hospital-SNF Care Transitions

Accountable Care Strategies to Improve Hospital-SNF Care Transitions provides a look at a health system-SNF network that has curbed rehospitalizations and length of stay for participants. In this 25-page resource, Summa Health System shares how it rallied 40 independent skilled nursing facilities (SNF) to form a network that has elevated its hospital-to-SNF transfers of care, reducing readmissions and length of stay for Summa patients released to SNFs in the process.

This entry was posted in affordable care act, Behavioral Health, Care Coordination, Care Transitions, Healthcare Costs, Healthcare Information Technology, Healthcare IT and tagged , , , . Bookmark the permalink.
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