The use of technology is a big influencer of case management efficiency, but the industry should be mindful of its use and participate in tool creation, advises Teresa M. Treiger, RN-BC, MA, CHCQM-CM/TOC, CCM, CCP, president of Ascent Care Management.
The mistaken belief by some is that the software is the process. Let me be perfectly clear on this: software is a great tool. It’s not the process of case management. The process of case management is intellectual and analytical; it requires education and skill, finesse and critical thinking. It’s not about checking off boxes about something that we did so we can generate a report, to say, “Look what we did!”
We need to be mindful of these tools, using these tools to our advantage, and to become more involved in the creation of those tools. It is a great area of opportunity for case management and for case managers to consider.
There’s an influx of remote monitoring devices today. We are moving beyond the weight scale and blood glucose monitoring functions. Dr. Eric Topol wrote a book called the “The Creative Destruction of Medicine” that explores how personal technology can and will continue to provide comprehensive and current views on each client’s health status.
Case Management in Value-Based Healthcare: Trends, Team-Building and Technology delivers advice for the profession on surviving and thriving in the post-reform healthcare landscape from Teresa M. Treiger, RN-BC, MA, CHCQM-CM/TOC, CCM, CCP, president of Ascent Care Management and a familiar voice on the case management scene.