Determining PHM’s Value and ROI

“Good health is good for business,” says Patricia Curran, Patricia Curran, principal in Buck Consultants’ National Clinical Practice. But there still needs to be monitoring strategies to gauge the value and ROI of population health management on its participating members, she adds. Some strategies include member satisfaction surveys, healthcare cost trend reports, and reports on increased use of preventive services.

There are many areas you can look at to determine the value or return of your PHM programs. Reduced cost is an important one, but it’s not the only metric. Other things may be increased efficiency, improved health status, outcomes and compliance, improved lifestyle behaviors, participation, changed opinions and interest, reduced turnover and improved morale. Programs for activities’ sake alone can’t and should not be sustained.

At least 30 different surveys and studies support the finding that good health is good for business. Most employers don’t need to be told that.

Recipe for success? Organizations with organizational commitment, incentives and penalties, effective screening and triage, evaluation procedures, effective implementation and state of the art interventions in a clear three- to five-year strategy for health and wellness goals and objectives. A program that meets the organization-specific health and cultural needs and a validated methodology for outcome measurements will be a success in years to come and with their population health management programs.

Source: Guide to Population Health Management

Guide to Population Health Management

Guide to Population Health Management lays the groundwork for a PHM program, providing a comprehensive set of 2012 PHM benchmarks from 102 companies as well as strategic advice from early adopters of a PHM approach. It also offers a primer in PHM, an advanced case study in the use of analytics in PHM, and an examination of PHM tools at work in the ACO.

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