Most Patients Want to Self-Manage Healthcare Online: Survey

While the majority of Americans want to manage their healthcare online, nearly half of them aren’t sure if their information is available electronically.

According to a recent survey from Accenture Health, 90 percent of patients are interested in using technology, including mobile devices, the Internet, and email, to access medical information, refill prescriptions and book appointments online, but not at the expense of losing face time with their doctors. Of the 1,100 U.S. patients surveyed, 85 percent said they wanted to preserve their in-person interactions with doctors when needed, researchers said.

Researchers also found that while 83 percent of those surveyed want online access to their health records, they weren’t sure how they wanted their health information managed. Forty-eight percent said they wanted their doctors to manage their medical records, while 44 percent said they preferred to manage their own information. And 33 percent of those surveyed admitted they did not know whether services such as bill pay, electronic reminders and lab results were available to them online.

Other key findings include the following:

  • Seventy-two percent of survey respondents prefer to use health technology to book, change or cancel physician appointments; and
  • Eighty-eight percent want to receive email reminders when it is time for preventative or follow-up care; and
  • Seventy-six percent want to be able to consult with doctors via email; and
  • Seventy-three percent prefer to use a mobile device for requesting prescription refills.

Source: Accenture Health, June 20, 2012

2011 Benchmarks in Patient Satisfaction Strategies: Improving the Healthcare Consumer Experience

In 2011 Benchmarks in Patient Satisfaction Strategies: Improving the Healthcare Consumer Experience, new market research on industry efforts are presented to enhance the patient experience and levels of satisfaction with their care.

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