How do you identify patients for telehealth services? In the case of Essentia Health, which conducts an average of 5,000 telehealth visits annually and whose largely rural footprint touches three states, the telehealth service may dictate selection.
In this HealthSounds episode, Maureen Ideker, RN, BSN, MBA, Essentia Health’s senior advisor for telehealth, defines a set of scenarios her organization uses to match patients to its half dozen tele-hospital based telehealth services and more than 20 tele-clinic programs.
During Telemedicine Across the Care Continuum: Boosting Health Clinic Revenue and Closing Care Gaps, a March 2018 webcast now available for rebroadcast, Maureen Ideker, RN, BSN, MBA, senior advisor for telehealth at Essentia Health, provides a roadmap of the program’s implementation, challenges and successes as well as details on its new key components.
The webinar provided key details on engaging providers in telehealth; staffing and equipment requirements; clinic ROI from telehealth; rundown of tele-hospital and tele-clinic services; telehealth innovation stories moving the needle on financial, clinical and quality metrics such as readmissions and patient no-show rates; using telehealth to tackle the opioid addiction crisis; and much more.
As 2017 draws to a close, the recent CVS Health-Aetna merger continues to dominate the healthcare conversation. David Buchanan, president, Buchanan Strategies, weighed in on the non-traditional partnership during Trends Shaping the Healthcare Industry in 2018: A Strategic Planning Session, a December 2017 webinar now available for replay.
In this HealthSounds episode, Buchanan predicts the future of mega mergers in healthcare, the impact of the CVS-Aetna alliance on brand awareness, and the real ‘bonanza’ of the $69 billion partnership beyond bringing healthcare closer to home for many consumers.
During Trends Shaping the Healthcare Industry in 2018: A Strategic Planning Session, a December 2017 webinar now available for replay, David Buchanan and Brian Sanderson, managing principal, healthcare services, Crowe Horwath, provide a roadmap to the key issues, challenges and opportunities for healthcare organizations in 2018.
The webinar examined key trends impacting healthcare providers and payors for 2018—how industry consolidation and fragmentation is reshaping the healthcare landscape; the expanding role of technology in healthcare, including artificial intelligence and blockchain breakthroughs; expectations for the CSR reduction, health insurance exchange product changes and MACRA; cost reduction and cost efficiency improvement strategies; 2018 strategic opportunities for healthcare organizations, including consolidations, joint ventures, strategic partnerships, Medicaid managed care, Medicare Advantage, risk-based contracts and patient and health plan member advocacy models; and much more.
As patients of Lehigh Valley Health Network (LVHN) began to utilize the features of its newly minted portal, LVHN and its physician providers soon recognized the added benefits of this interactive tool.
In this HealthSounds episode, LVHN’s Lindsay Altimare outlines seven ways the LVHN portal, the fastest growing portal on the Epic® platform, improves efficiency and quality for her organization.
During Patient Portal Roll-Out Strategy: Activating and Engaging Patients in Self-Care and Population Health, a November 2017 webinar now available for replay, Ms. Altimare, director of operations for the Lehigh Valley Physician Group, and Dr. Michael Sheinberg, medical director, medical informatics, Epic transformation, share LVHN’s initial portal roll-out strategy as well as the evolution of portal engagement and functionality since its 2015 launch.
The webinar provided key details on promotion strategies for portal launch, four LVHN portal platforms that allow patients to initiate self-service and their impact on physician practice workflow, LVHN metrics to measure patient engagement and portal success, new portal features slated to launch this year, and much more.
Tools such as smartphone apps and automated reminders are increasingly employed to engage patients in self-care. But if healthcare organizations aren’t careful to create a seamless care experience, technology could actually disengage patients, even the youngest ones, according to Tammy Richards, corporate director of patient and clinical engagement at Intermountain Healthcare. In this audio interview, Ms. Richards suggests some ways to incorporate meaningful technology while creating a connected health strategy to engage patients.
During an October 2015 webinar, A Patient Engagement Framework: Intermountain Healthcare’s Approach for a Value-Based System, now available for replay, Ms. Richards shares the six key tenets of Intermountain’s patient engagement strategy.
There are no hard and fast rules to determine when a patient is ready to ‘graduate’ from the New York City Health and Hospitals Corporation’s (NYCHHC) House Calls Telehealth Program, notes Susan Lehrer, RN, BSN, CDE, associate executive director of NYCHHC’s telehealth office. To do so would violate the basic tenets of diabetes education: individualized care and the setting of individual goals.
That being said, there are some clinical guidelines for seniors who participate in the program.
In this audio interview, Ms. Lehrer describes the work environment of care managers in the House Calls program, a blend of telehealth and telephonic case management for patients with diabetes, and comments on case load assignments.
Susan Lehrer will describe the telehealth care management program as well as the initiative’s impact on patient behavior change and outcomes during a July 24, 2014 webinar, Diabetic Telehealth Monitoring: The Impact of Real-Time Data on High-Risk Patients, a 45-minute program sponsored by The Healthcare Intelligence Network.
Humana’s remote monitoring pilots go beyond traditional targets of heart failure, diabetes and COPD to observe functionally challenged members, explains Gail Miller. This novel approach uses a Personal Emergency Response System (PERS) with a built-in accelerometer to monitor members challenged by activities of daily living (ADL), says the VP of telephonic clinical operations in Humana’s care management organization, Humana Cares/SeniorBridge. Another pilot, a collaboration with HealthSense, places sensors around the member’s home to study algorithms of normal movement so Humana can detect changes and intervene before a member’s crisis.
All Humana remote monitoring pilots engage the circle of care surrounding the member be it home health, a family member, or a spouse.
Gail Miller shared more details of Humana’s telephonic care management and how remote monitoring pilots will enhance care coordination during a March 19, 2014 webinar, Integrating Mobile Health Remote Patient Monitoring with Telephonic Care Management for Improved Care Coordination Results, a 45-minute program sponsored by The Healthcare Intelligence Network.
When tracked within its electronic medical record, key interventions like transitional care coaching and an expanded Patient Health Questionnaire not only improve the care provided to John C. Lincoln ACO’s population but provide a clearer picture of the accountable care organization’s performance, note Karen Furbush, business consultant, and Heather Jelonek, chief operating officer of the John C. Lincoln Network ACO.
Additionally, the ACO’s Physician Advisory Network, made up of its leading physicians, tracks patterns and trends within the ACO and helps the care team to adhere to best practices in evidence-based medicine. Monthly webinars with the physician advisory network and its EMR specialists provide opportunities for evaluation and training in these best practices.
Karen Furbush and Heather Jelonek shared how the John C. Lincoln Network ACO has modified its reporting process, from workflow changes to customizations within its EMR to improve performance results during a July 17, 2013 webinar, Performance Quality Measurement and Reporting for Accountable Care, a 45-minute program sponsored by The Healthcare Intelligence Network.
|Karen Furbush and Heather Jelonek
Length: 8:40 minutes
There are two key mistakes healthcare companies make when adopting social or mobile technologies, explains Andrew Dixon, senior vice president of marketing and operations, Igloo Software. Dixon describes what’s driving the aggressive growth of interactive patient care communities and suggests how responsibility for social strategy — which he defines as both an internal and external communications strategy — should be assigned.
Dixon discussed the key elements of an effective social strategy, along with and best practice guidance from healthcare social strategies having a bottom line impact during a May 1, 2013 webinar, Healthcare Social Business Strategy: Driving Adoption with Social, Mobile and Cloud Technologies, a 45-minute program sponsored by The Healthcare Intelligence Network, now available for replay.