Select Blue Shield of California health plan members in remote areas of the state no longer have to travel long distances or endure long waits for a wide range of specialty care, thanks to a “very deep” telehealth collaboration with Adventist Health, explains Lisa Williams, senior director of strategic integration and execution for Blue Shield of California. The visits are conducted at one of nine Adventist clinics in northern California with the help of specially trained telehealth coordinators who “present” the patient to the specialist via interactive video.
In this interview, Ms. Williams describes the patient selection process, the sophisticated clinical technology employed during specialty telehealth visits, the role of the telehealth care coordination center, and early feedback from patients on the experience. Ms. Williams also contrasts this telehealth collaboration with virtual visits available to consumers via cellphone or Internet for treatment of minor health complaints.
Lisa Williams will be joined by Robert Marchuk, vice president of ancillary services, Adventist Health, and Christine Martin, director of operations, Adventist Health during an October 15, 2014 webinar Creating a Virtual Multi-Specialty Physician Network: A Payor-Provider Telehealth Collaborative, a 45-minute program sponsored by The Healthcare Intelligence Network. The trio will share inside details on the collaboration and the shared mission and values of the organizations that is leading to the program’s success.